Floor captain jobs 2025

A floor captain in hospitality oversees the operations of a specific floor or section within a hotel, restaurant, or event venue. Responsibilities include supervising staff, ensuring high standards of cleanliness and service, addressing guest needs and complaints, and coordinating with other departments. They also monitor the overall guest experience, ensure compliance with health and safety regulations, and support the team in delivering excellent service. The goal is to ensure a smooth and enjoyable experience for guests on their assigned floor or section.