Labuan bajo jobs 2025

Ayana komodo is seeking a dynamic and service-oriented front office manager to lead the day-to- day operations of the front office team. This role is responsible for delivering exceptional guest experiences, leading team development, optimizing room upselling opportunities, and ensuring smooth coordination across departments. The ideal candidate will possess strong leadership qualities, a solid background in hotel operations, and a passion for guest satisfaction. This position plays a key role in maintaining service excellence, maximizing efficiency, and supporting overall hotel goals.

Qualifications

• Minimum 2 years of experience in a front office leadership role.
• Proficient in using opera and other hotel systems, with strong skills in microsoft office suite, especially excel.
• Demonstrated ability to lead, train, and motivate a diverse team while maintaining high service standards and operational efficiency.
• Strong communication and interpersonal skills, with the ability to handle guest interactions, resolve issues promptly, and liaise effectively with cross functional departments.
• Excellent organizational and multitasking abilities; capable of managing day-to-day operations, guest satisfaction targets, and team performance with minimal supervision.

Key responsibilities

• Oversee all front office operations including guest services, guest relations, & front desk to deliver seamless, high-quality guest experiences and meet guest satisfaction survey targets.
• Lead, coach, and develop the front office team through performance monitoring, training, and succession planning, ensuring adherence to hotel standards and procedures.
• Drive room upselling to achieve departmental revenue goals while managing operating expenses and optimizing cost efficiency.
• Collaborate with housekeeping and other departments to maintain smooth daily operations, room quality, and effective communication across teams.
• Conduct regular inspections of front office areas, maintain high standards of cleanliness and maintenance, ensure data accuracy in the property management system, and enforce safety and sustainability procedures.

Ayana hospitality is seeking a dedicated and experienced quality & hygiene manager for ayana komodo. In this key role, you will be responsible for ensuring that our quality standards and hygiene protocols are met and maintained throughout the resort. You will work closely with various departments to foster a culture of excellence and compliance with regulations, ensuring our guests enjoy a safe, clean, and high-quality experience.

Qualifications

• Bachelor's degree in hospitality, tourism, or a related field.
• 2 years of experience in a similar role at a 5-star hotel or resort.
• Background in iso 9001, six sigma, tqm, or other quality management systems (as auditor or trainer is a plus).
• Strong analytical and project management skills, with proficiency in microsoft excel and powerpoint. Excellent verbal and written communication skills in english; strong leadership and cross-department collaboration abilities.

Key responsibilities

• Lead performance excellence planning (pep), implementation, and maintenance of the haccp system to improve hotel performance based on gsi and hotsos data.
• Develop and implement quality and hygiene-related improvement projects aligned with the hotel's strategic direction.
• Monitor and ensure high standards of cleanliness, sanitation, and hygiene across all departments, including public areas, rooms, and kitchens.
• Provide data-driven insights, analysis, and recommendations to department heads and the general manager to support continuous improvement.
• Oversee the daily operations of the quality and hygiene functions, ensuring regular audits, staff training, and compliance with haccp and internal standards.

Ayana hospitality is seeking an experienced chief engineering for its ayana komodo resort. In this role, you will be responsible for overseeing all engineering and maintenance operations at the resort, ensuring the property is always operating at peak efficiency and providing an exceptional guest experience. The ideal candidate will have a background in hospitality and strong leadership skills, able to effectively manage a team of engineers and maintenance professionals.

Qualifications

• Bachelor's degree in mechanical/electrical engineering or related field from a reputable university.
• 2 years of experience as chief engineering in a 5-star hotel or equivalent role in a large property.
• Strong leadership and team management skills with the ability to drive performance and oversee large-scale engineering operations.
• Technical expertise in handling electrical, mechanical systems, and proficiency in using testing and measurement instruments.
• Excellent problem-solving and analytical skills, with solid communication abilities to engage with internal teams and external vendors.

Key responsibilities

• Lead and manage the engineering department to ensure efficient daily operations, preventive, maintenance, and emergency responsiveness for all hotel systems and facilities.
• Oversee annual budgeting, monitor pomec costs, and control expenses related to maintenance, utilities, and projects while ensuring cost efficiency.
• Develop and implement preventive maintenance programs and supervise both internal and external repair work across the property.
• Ensure compliance with safety, fire protection, and environmental regulations, including training team members on related procedures.
• Monitor and reduce energy and water consumption annually through operational initiatives and equipment optimization.

At ayana komodo, the front desk agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.

Qualifications

• Educational background in hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Basic computer literacy, including experience with hotel management systems (opera preferred).
• Responsible handling of cash and credit card processes.
• Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Key responsibilities

• Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
• Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
• Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
• Manage reservation details in the system (opera) including room blocking, key issuing, and wake-up calls.
• Support smooth communication with other departments and participate in team briefings and sustainability programs.

Join our dynamic team at AYANA Komodo as a Spa Therapist, where you will provide world-class spa services tailored to the unique needs of our guests. You will create memorable experiences through your expertise in various therapeutic and beauty treatments.

Qualifications

• Fresh graduates from a certified spa or beauty school are welcome to apply; prior experience in a spa or wellness environment is an advantage.
• Proficient or trained in massage techniques such as Balinese, Swedish, aromatherapy, and basic body treatments.
• Holds a valid certification from a recognized spa/beauty institution, along with a Certificate of Competence as a Spa Therapist is a point plus.
• Willing to work shifts, weekends, and public holidays, with a professional, friendly, and positive attitude.
• Good communication skills and a strong interest in providing excellent guest service and working in a team environment.

Key responsibilities

• Perform Spa Treatments to Standard, Perform a wide range of treatments (e.g., massages, body scrubs, wraps, facials, and other signature therapies), other spa treatments according to SOPs and brand protocols, ensuring guest satisfaction and comfort.
• Maintain Cleanliness & Hygiene, Ensure treatment rooms and spa areas are always clean, sanitized, and prepared, in line with hygiene standards.
• Provide Personalized Guest Experience, Conduct consultations before treatments, understand guest needs, and personalize the service accordingly.
• Promote Spa Products & Treatments, Offer post-treatment care advice and recommend appropriate retail products and future treatments.
• Support Team & Spa Operations, Collaborate with colleagues, support team duties, and participate in spa events and training.