Front office

Qualifications

• Minimum 1 year of experience in front office or customer service in hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficient in hotel management system (PMS) is a plus.
• Fluent in English, both spoken and written.
• Positive attitude, detail-oriented, and passionate about guest satisfaction.

Responsibilities

• Greet and assist guests with warm and professional service.
• Handle check-in and check-out processes efficiently.
• Respond to guest inquiries and requests in a timely manner.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Maintain front desk cleanliness and organization.
• Handle reservations, payments, and administrative tasks accurately.