Front desk agent

At ayana komodo, the front desk agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.

Qualifications

• Educational background in hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Basic computer literacy, including experience with hotel management systems (opera preferred).
• Responsible handling of cash and credit card processes.
• Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Key responsibilities

• Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
• Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
• Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
• Manage reservation details in the system (opera) including room blocking, key issuing, and wake-up calls.
• Support smooth communication with other departments and participate in team briefings and sustainability programs.