Assistant front office manager

Job summary

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Office department. This role ensures efficient operations, outstanding guest service, and compliance with the resort's service standards while leading and motivating the Front Office team.

Qualifications

• Minimum 2 years of experience in a Front Office supervisory position.
• Diploma or Bachelor's degree in Hospitality Management or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Fluent in English, both spoken and written.
• Familiar with hotel Property Management Systems (PMS).
• Proficient in Microsoft Office.
• Able to work shifts, weekends, and public holidays.

Key responsibilities

• Assist the Front Office Manager in managing daily Front Office operations.
• Supervise and support Front Office team members to deliver exceptional guest experiences.
• Ensure smooth check-in, check-out, reservations, and room allocation processes.
• Handle guest complaints and special requests professionally and efficiently.
• Maintain high standards of guest service and hospitality.
• Monitor Front Office performance and ensure compliance with company policies and SOPs.
• Coordinate closely with Housekeeping, Engineering, Reservations, Finance, and other departments.
• Prepare operational reports and assist with departmental administration.
• Perform Manager-on-Duty responsibilities when assigned.