Operational manager jobs 2025
An operational manager in hospitality oversees the day-to-day activities of hotels, resorts, or other hospitality establishments. They ensure that all departments, including front desk, housekeeping, food and beverage, and maintenance, run smoothly and efficiently. Their responsibilities include managing staff, ensuring high service standards, handling guest complaints, and maintaining operational budgets. The goal of an operational manager is to provide an excellent guest experience, optimize operational efficiency, and ensure the profitability of the establishment.
Townsquare Group
Guest operational manager
We are looking for a Guest Operational Manager to support our growth in seminyak.
Qualifications
- Minimum Diploma (D3) or Bachelor's degree (S1) in Tourism or Hospitality, with at least 2 years of experience as an Operation Manager, Executive Housekeeper (EHK), Chief Engineer, or similar role in a 5-star hotel.
- Firm, meticulous, disciplined, able to coach and motivate the team, oriented toward guest and tenant satisfaction, neat and professional in appearance, and able to speak at least one foreign language (English required).
- Works with a "No Complaint" target by preventing potential issues before they arise and ensuring the cleanliness, tidiness, safety, and aesthetic quality of hotel/property areas to maintain strong appeal and value.
- Designs and supervises the annual Preventive Maintenance Plan and ensures all MEP systems and safety equipment remain in optimal working condition.
- Develops asset management and inventory control strategies, manages procurement and vendor relations based on efficiency and compliance, and understands financial reports along with their impact on departmental operational costs.
Responsibilities
- Property & Operational Management, including: Maintaining the usability, marketability, and safety of the property; providing the team's operational needs (tools, materials, equipment); and ensuring work convenience to support team productivity.
- Ability to conduct Supervision by ensuring that Work Partners operate in accordance with applicable policies, systems, and procedures, including monitoring their knowledge and technical skills, individual work quality, and behavior.
- Ability to conduct Coaching, including taking disciplinary action toward Work Partners for repeated mistakes and continuously providing training to them.
- Ability to conduct Empowerment, including reviewing the performance and productivity of Work Partners.
- Analyzing the sources of recurring problems (whether caused by human resources or management) and providing concrete solutions.
Benefits
- Basic Salary (nett of tax).
- Service Charge.
- BPJS Health & Employment insurance.
- THR.
- Medical reimbursement up to 85% of 1-month basic salary per year (after 1 year of employment, for permanent employees).
- Free Parking (1 motorcycle or 1 car).
- Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
- 1 Meal per Shift.
Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]
Please submit your application before 28 November 2025.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.