Reservation staff
Qualifications
- Female
- Minimum high school / vocational high school education (preferably Diploma/Bachelor’s degree in Hospitality or similar)
- Minimum experience in reservations / hotels 1 year
- Computer-savvy and able to operate reservation applications (email, Excel, OTA, etc.)
- Neat, polite, and communicative appearance
- Able to work both in a team and individually
- Good communication skills, friendly, and provide excellent service
- Ready to work under pressure and meet targets
Job description
- Receive and manage reservations via telephone, email, offline travel agent, and online travel agents (OTA).
- Provide accurate information regarding room availability, rates, and promotions.
- Enter reservation data into the system.
- Maintain good relationships with guests and provide excellent service.
- Work closely with the front office team to ensure a smooth check-in process.