General manager

Role overview

The General Manager is a hands-on operational leader responsible for the overall daily operations of Aluka Ocean Villas – Bingin, Uluwatu, ensuring smooth, efficient, and high-quality service delivery. This role oversees guest satisfaction, coordinates multiple departments, and ensures operational excellence according to aluka standards.

Key responsibilities

Qualifications

Minimum 5 years hands-on management experience in 4-star hotel or luxury villa complex.
Strong leadership, communication, and people-management skills.
Excellent understanding of villa operations, guest services, and hospitality standards.
Proven ability to manage budgets, control costs, and improve operational efficiency.
Strong problem-solving skills and ability to handle guest issues professionally.
Strong organisational, scheduling, and multitasking abilities.
High attention to detail with a strong “get things done” mindset
Proficiency in G-Suite (Google Sheets, Google Docs).
Proficient in operational systems, reporting, and basic computer applications.
Willingness to work on the floor and support the team during busy periods.
Ability to work under pressure and manage multiple tasks.
Flexible to work weekends and public holidays.
Honest, responsible, and able to lead and inspire a team.
Excellent written and verbal English (applications without strong English will not be considered).

Benefits

Conditions

HHRMA Bali Assistant