Senior front office

Qualifications

• Minimum Bachelor's degree in hospitality, business administration, or a related field.
• At least 2-3 years of experience in front office operations, preferably in the hospitality industry.
• Strong knowledge of front desk procedures, reservation systems, and customer service best practices.
• Proficiency in hotel management software (e.g., opera, fidelio, or similar systems).
• Excellent communication and interpersonal skills to interact with guests, team members, and management.
• Ability to handle guest complaints and resolve issues professionally and efficiently.
• Strong leadership and team management skills to mentor and guide front office staff.
• High attention to detail and ability to multitask in a fast-paced environment.
• Fluency in english and other languages (preferred but not required).
• Flexibility to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Supervise and manage daily front desk operations to ensure smooth workflow and excellent customer service.
• Assist in training, mentoring, and evaluating front office staff to maintain high service standards.
• Ensure a welcoming and professional atmosphere for guests, handling inquiries and special requests efficiently.
• Oversee reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
• Resolve guest complaints and issues promptly while maintaining a positive guest experience.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Monitor and analyze front office performance, identifying areas for improvement and implementing solutions.
• Ensure compliance with company policies, safety regulations, and hospitality industry standards.
• Manage cash handling procedures and billing operations to maintain accuracy and financial integrity.