La Santa Rosa Bali
Guest relations officer
Apply for the job nowLYD Group is a hospitality and lifestyle consortium dedicated to creating iconic brands and service-oriented experiences while honoring local traditions. With a focus on Location and Service, LYD Group combines a deep understanding of local cultures to craft human-centered experiences that resonate across diverse markets. Operating primarily in Bali, Indonesia. The group is committed to setting new benchmarks within the hospitality industry. LYD Group values their people, fostering growth in alignment with their dedication to delivering exceptional service and products. Their portfolio includes renowned venues and brands such as La Favela, La Brisa, Bokashi, La Plancha, La Laguna, and LYD Organic, with exciting new ventures on the horizon.
Role description
- This is a full-time on-site role in Balangan for a Guest Relations Officer at La Santa Rosa. The Guest Relations Officer is responsible for ensuring exceptional customer satisfaction by assisting and engaging with guests to address inquiries, provide personalized service, and resolve any concerns promptly. Duties include greeting guests warmly, managing bookings or reservations, coordinating front desk operations, and fostering positive relationships with both guests and team members. In addition, the role will involve keeping guests informed about offerings, events, and services to enhance their experience.
Qualifications
- Strong skills in Guest Relations, Customer Service, and Customer Satisfaction.
- Excellent Communication abilities and proficiency in handling Receptionist Duties.
- Proactive problem-solving skills and a customer-focused approach.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Experience in hospitality or guest-facing roles is preferred.
- Proficiency in additional languages is a plus.
- Flexibility to adapt to varying schedules and operational needs.
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How to apply
For job applications, please submit your updated curriculum vitae (CV) and any relevant documents to the following email address:
- HR Email: [email protected]
Application form
Silakan lengkapi formulir di bawah ini dan unggah Curriculum Vitae (CV) Anda. Pastikan semua kolom diisi dengan benar dan lengkap.