Customer relations administrator

Qualifications

• Previous experience in customer service or a similar role within the car rental industry.
• Strong communication and interpersonal skills.
• Detail-oriented and organized.
• Ability to work in a team environment..
• Proficient in using social media platforms and tools.
• Flexibility to work varied hours and adapt to different tasks.

Job descriptions

• Respond to customer inquiries via whatsapp, email, and phone calls.
• Answer incoming phone calls and provide excellent customer service.
• Provide fast responses to last-minute guest inquiries, often between 6-10 pm.
• Communicate with vendors or car owners to check the availability of vehicles.
• Work flexible office hours as needed.
• Proficiency in english is a must.
• Develop and maintain strong customer relationships.
• Have a good understanding of the automotive industry.
• Possess strong negotiation and sales skills.
• Willing to visit the field to understand the business operations if required.
• Accurately record the number of closed deals and potential customers.
• Communicate effectively with customers and team members.
• Prior experience in car rental services in bali is preferred.
• Knowledge of social media management.
• Collaborate with field teams to ensure smooth operations.
• Communicate with agents to facilitate bookings and inquiries.