Front desk jobs 2025
The Front Desk in hospitality serves as the main point of contact for guests at a hotel or resort. Responsibilities include managing guest check-ins and check-outs, handling reservations, answering phone calls, and addressing guest inquiries and requests. Front desk staff also provide information about the hotel's services and amenities, assist with billing and payment processing, and ensure that guest needs are met promptly and efficiently. This role requires excellent customer service skills, strong communication abilities, and attention to detail to create a welcoming and smooth experience for guests.
AYANA Komodo Waecicu Beach
Front desk agent
At ayana komodo, the front desk agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.
Qualifications
- Educational background in hospitality or related fields.
- Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
- Basic computer literacy, including experience with hotel management systems (opera preferred).
- Responsible handling of cash and credit card processes.
- Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.
Key responsibilities
- Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
- Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
- Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
- Manage reservation details in the system (opera) including room blocking, key issuing, and wake-up calls.
- Support smooth communication with other departments and participate in team briefings and sustainability programs.
VOUK Hotel & Suites Bali
Front desk agent (dw)
Qualifications
- Willing to work honestly.
- Good Attitude and pleasant personality.
- Open for local Indonesian nationality only.
- Associate or Diploma degree in related disciplines.
- Good command of English both written and spoken.
- Minimum 1 year experience in similar role and organization.
- Demonstrated experience knowledge in the required disciplines.
- Strong leadership skill and interpersonal skill.
- Open minded, well organized and result oriented.
- Dynamic, inspiring, and innovative.
- Willing to be placed in Bali.
- Familiar with Power Pro Hotel System.
- Able to join immediately.