Front desk jobs 2026
The Front Desk in hospitality serves as the main point of contact for guests at a hotel or resort. Responsibilities include managing guest check-ins and check-outs, handling reservations, answering phone calls, and addressing guest inquiries and requests. Front desk staff also provide information about the hotel's services and amenities, assist with billing and payment processing, and ensure that guest needs are met promptly and efficiently. This role requires excellent customer service skills, strong communication abilities, and attention to detail to create a welcoming and smooth experience for guests.
Townsquare Group
Guest relation office supervisor
We are looking for a Guest relation office supervisor to support our growth in bali.
Qualifications
- Minimum Diploma/Bachelor's degree in Hospitality, Tourism, or related fields, with at least 1 year of experience as a Senior Front Office staff or Front Office Supervisor in a 5-star hotel; well-groomed, professional appearance; and fluent in English (additional languages are an advantage).
- Strong leadership and analytical skills, accustomed to working with guest satisfaction targets such as OTA scores, online reviews, and loyalty programs.
- Proficient in hotel systems (VHP) for guest data management, VIP tracking, special requests, billing processes, and reporting.
- Knowledgeable in full Front Office operations including check-in/check-out procedures, room blocking, up-selling, and handling VIP guests according to 5-star service standards for VIP, VVIP, and repeat guests.
- Capable of analyzing and resolving guest complaints professionally following complaint-handling standards, and able to coordinate effectively with related departments (HK, GLO, GSO, Security) to ensure smooth guest service.
Responsibilities
- Able to supervise Work Partners (Mitra Kerja), including monitoring their knowledge, technical skills, work quality and professional behavior.
- Capable of providing guidance through coaching, training, and motivation to improve team performance and service quality, including taking disciplinary action for repeated errors and conducting continuous training sessions.
- Able to empower Work Partners by reviewing and evaluating their performance and productivity.
- Communicative and diplomatic, able to maintain strong guest relations, handle complaints with empathy and professionalism, and proactively coordinate with cross-department teams (GSO, GOO, GLO) to fulfill guest needs.
- Ensures a maximum 5-minute check-in/check-out process and demonstrates strong upselling and cross-selling skills at the Front Office (room upgrades, late check-out, F&B packages, spa, and activities).
Benefits
- Basic Salary (nett of tax).
- BPJSTK & BPJS Kesehatan.
- THR.
- Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
- Free Parking (1 motorcycle or 1 car).
- Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
- 1 Meal per Shift.
Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.
La Berceuse Nusa Dua
Reservation
Qualifications
- Minimum 1 years experience in the same position.
- Fluent in English both spoken and written.
- Good communication skills.
- Able to work as team or individually.
- Well-groomed, with a good personality and self-motivated.
- Detail oriented, responsible, fast learner and able to work under pressure.