E-commerce reservation

IVC Experience a hospitality management with a vibrant work culture and a commitment to excellence, we are seeking a motivated and results-driven Ecommerce Reservation to maintain our online presence and handling guest communications, messages, and requests across multiple properties.

Qualifications

• Female.
• Well grooming.
• College fresh graduated are welcome.
• Previous experience in hospitality, guest services, reservations, or front office (villa, hotel, or serviced apartment experience preferred).
• Strong written and verbal communication skills in English (additional languages are a plus).
• Comfortable working with PMS, channel managers, and OTA platforms.
• Highly organized, detail-oriented, and guest-focused.
• Able to manage multiple properties and priorities in a fast-paced environment.
• Calm, professional, and solution-oriented mindset.

Key responsibilities

• Manage and respond to guest inquiries, messages, and requests across booking platforms (OTA, direct bookings, and internal systems).
• Coordinate pre-arrival, in-house, and post-stay guest communication.
• Liaise with operation teams on site to ensure guest requests are handled efficiently.
• Handle special requests, guest feedback, and service recovery professionally.
• Maintain accurate guest notes and communication records within the system.
• As part of corporate team, support and maintain consistent guest experience standards across all managed properties.