Guest experience supervisor

Guest experience supervisor

Morabito Art Villa is seeking an experienced Guest Experience Supervisor to lead our guest service team and elevate the villa’s hospitality standards.

Key responsibilities

• Supervise and mentor the Guest Experience team to ensure consistent, high-quality service.
• Oversee guest journey touchpoints from arrival to departure, resolving issues promptly.
• Coordinate cross-departmentally to personalize guest experiences and manage VIP requests.
• Monitor guest feedback and drive continuous service improvement.
• Assist in training, scheduling, and performance guidance for the team.

Requirements

• Minimum 2–3 years’ experience in guest relations/guest experience, with at least 1 year in a supervisory role.
• Strong leadership, problem-solving, and interpersonal skills.
• Fluent in English, both written and spoken.
• Experience in luxury villas, resorts, or 5-star hotels preferred.
• Willing to work on a shift basis, including weekends and public holidays.