Front office

Front office

Qualifications

Experience

• Fresh graduates are welcome (especially from hospitality background)
• Prior experience in Front Office or Customer Service is an advantage

Language skills

• Good command of English (spoken and written) is required.

Core competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to handle guest complaints professionally.
• Good problem-solving skills.
• Ability to multitask and work under pressure.
• Strong attention to detail.
• Well-groomed and professional appearance.
• Confident, friendly, and approachable personality.
• Familiar with hotel systems.
• Basic computer skills (Microsoft Office, email handling).
• Knowledge of check-in/check-out procedure.
• Team player with strong work ethic.
• Disciplined, reliable, and responsible.