Be part of a passionate and driven team committed to redefining modern wellness. At House of Kairos we believe in creating a warm, welcoming, and purposeful environment where collaboration, respect, and genuine service come together.
Requirements
- Minimum 1 year of experience in Front Office, Reception, Guest Services, or Customer Service, preferably within hospitality, wellness, or lifestyle environments.
- Excellent communication skills with a warm, professional, and welcoming personality.
- Fluent in English, both spoken and written.
- Well-groomed, positive, and service-oriented.
- Strong organizational and administrative skills.
- Comfortable using POS systems, membership platforms, and basic computer applications.
- Strong problem-solving skills with the ability to handle guest concerns professionally and calmly.
Key responsibilities
- Welcome and assist members and guests with warmth and professionalism, creating a positive first impression.
- Manage check-ins, registrations, and membership administration accurately.
- Respond to inquiries regarding facilities, memberships, and services.
- Support membership sales, renewals, and retention initiatives.
- Operate POS and internal systems while maintaining accurate daily records and reports.
- Coordinate with internal departments to ensure smooth daily operations and seamless service delivery.
- Listen to and resolve guest feedback or concerns promptly, escalating when necessary.
- Maintain a clean, organized, and welcoming Front Office environment.
- Support community events and activities to enhance member engagement and overall guest experience.
Location at Seseh bali