Jembrana jobs 2026

Job summary

The Assistant Housekeeping Manager supports the Housekeeping Manager in ensuring the highest standards of cleanliness, hygiene, and presentation throughout the resort while maintaining efficient housekeeping operations and delivering excellent guest satisfaction.

Qualifications

• Minimum 2 years of experience in a Housekeeping supervisory position.
• Diploma or Bachelor's degree in Hospitality Management or a related field is preferred.
• Strong leadership and organizational skills.
• Excellent attention to detail.
• Good communication skills in English.
• Able to work under pressure and manage multiple priorities.
• Proficient in Microsoft Office.
• Willing to work shifts, weekends, and public holidays.

Key responsibilities

• Assist the Housekeeping Manager in overseeing daily housekeeping operations.
• Supervise Room Attendants, Public Area Attendants, and Laundry.
• Conduct inspections of guest rooms and public areas to ensure quality standards are met.
• Ensure compliance with housekeeping procedures, safety standards, and company policies.
• Coordinate room readiness with the Front Office department.
• Monitor housekeeping supplies, linen, and inventory.
• Handle guest requests and housekeeping-related concerns promptly.
• Assist with staff scheduling, coaching, training, and performance monitoring.
• Prepare housekeeping reports and support administrative duties.
• Ensure a clean, safe, and welcoming environment for guests and employees.

Job summary

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Office department. This role ensures efficient operations, outstanding guest service, and compliance with the resort's service standards while leading and motivating the Front Office team.

Qualifications

• Minimum 2 years of experience in a Front Office supervisory position.
• Diploma or Bachelor's degree in Hospitality Management or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Fluent in English, both spoken and written.
• Familiar with hotel Property Management Systems (PMS).
• Proficient in Microsoft Office.
• Able to work shifts, weekends, and public holidays.

Key responsibilities

• Assist the Front Office Manager in managing daily Front Office operations.
• Supervise and support Front Office team members to deliver exceptional guest experiences.
• Ensure smooth check-in, check-out, reservations, and room allocation processes.
• Handle guest complaints and special requests professionally and efficiently.
• Maintain high standards of guest service and hospitality.
• Monitor Front Office performance and ensure compliance with company policies and SOPs.
• Coordinate closely with Housekeeping, Engineering, Reservations, Finance, and other departments.
• Prepare operational reports and assist with departmental administration.
• Perform Manager-on-Duty responsibilities when assigned.