Guest Relation Manager

Qualifications

• Male/female
• Background in guest relations, hospitality, or customer service.
• Sales-oriented mindset with ability in soft selling/upselling.
• Hands-on experience in social media management (instagram, linkedIn, tiktok, facebook).
• Creative eye for content creation (photography/video skills are a plus).
• Highly organized, detail-oriented, and proactive with follow-up.
• Fluency in english is required and chinese Language is an advantage.
• Strong analytical skills with the ability to interpret data and make data-driven
  decisions.
• Excellent communication and interpersonal skills for effective collaboration with team.
• Proficiency in microsoft office suite (excel, word, powerpoint) and experience with RMS/PMS software.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple priorities.

Job description

• Guest relation manager will be the welcoming face of our property. This role focuses on creating memorable experiences for courtesy guests, nurturing relationships that naturally lead to soft selling, managing our social media presence, and ensuring operational details consistently meet the highest standards.