Operations executive

Qualifications

• Fluent in English.
• Experience with PMS (e.g. Cloudbeds, GuestPro) and POS system.
• Handle bookings, guest inquiries, check-in/check-out.
• Manage villa bookings and reservations.
• Manage daily operations, cash handling and basic accounting.
• Coordinate with all departments (kitchen, service, maintenance).
• Good communication and leadership skills.
• Minimum 2 years experience in hotel/villa or restaurant operations.

Responsibilities

• Handle bookings, guest inquiries, check-in, and check-out.
• Manage villa bookings and reservations.
• Oversee daily operational activities.
• Handle cash transactions and basic accounting tasks.
• Coordinate daily operations with the kitchen, service, and maintenance teams.
• Monitor operational procedures and ensure smooth workflow.
• Assist in resolving guest concerns and operational issues.
• Support the opening team in establishing efficient daily operations.