General manager

Role overview

• The General Manager is a hands-on operational leader responsible for the overall daily operations of Aluka Ocean Villas - Bingin, Uluwatu, ensuring smooth, efficient, and high-quality service delivery. This role oversees guest satisfaction, coordinates multiple departments, and ensures operational excellence according to aluka standards.

Key responsibilities

• Oversee daily villa operations
• Ensure exceptional guest experience.
• Staff management and training.
• Property inspections & quality control.
• Financial & cost control management.
• Maintenance & asset management.
• Health, safety & compliance.
• SOPS & operational systems.
• Vendor & supplier management
• Guest feedback & reputation management.
• Marketing & revenue support
• Events & special requests
• Reporting & communication
• Sustainability & environmental practices

Qualifications

• Minimum 5 years hands-on management experience in 4-star hotel or luxury villa complex.
• Strong leadership, communication, and people-management skills.
• Excellent understanding of villa operations, guest services, and hospitality standards.
• Proven ability to manage budgets, control costs, and improve operational efficiency.
• Strong problem-solving skills and ability to handle guest issues professionally.
• Strong organisational, scheduling, and multitasking abilities.
• High attention to detail with a strong "get things done" mindset
• Proficiency in G-Suite (Google Sheets, Google Docs).
• Proficient in operational systems, reporting, and basic computer applications.
• Willingness to work on the floor and support the team during busy periods.
• Ability to work under pressure and manage multiple tasks.
• Flexible to work weekends and public holidays.
• Honest, responsible, and able to lead and inspire a team.
• Excellent written and verbal English (applications without strong English will not be considered).

Benefits

• Competitive salary
• BPJS employment & amp, health
• THR, compensation, annual leave, public holiday, etc

Conditions

• Conditions: working 6 (six) days with 1 (one) day off each week.
• Expected to be on call for emergency at all times.