Front desk jobs 2025

Qualifications

• Minimum 1 year of experience in a similar position (fresh graduates are welcome).
• Good attitude and strong work ethic.
• Strong communication skills.
• Proficient in Microsoft Office or hotel PMS system.
• Willing to join immediately.

We’re looking for a warm, professional, and customer-focused individual to be the face of our front desk as a receptionist.

Qualifications

• Male.
• Minimum 1 year experience in hospitality as front desk.
• Has ability to drive a car.
• Excellent english communication skills (spoken & written).
• Presentable, well-groomed, and confident.
• A welcoming, positive, and service-oriented attitude.
• Genuine passion, positive attitude, friendly, honest, and responsible.
• Well-groomed and polite.
• Able to use a computer (MS Office, VHP & email).

We are looking for a Guest relation office supervisor to support our growth in bali.

Qualifications

• Minimum Diploma/Bachelor's degree in Hospitality, Tourism, or related fields, with at least 1 year of experience as a Senior Front Office staff or Front Office Supervisor in a 5-star hotel; well-groomed, professional appearance; and fluent in English (additional languages are an advantage).
• Strong leadership and analytical skills, accustomed to working with guest satisfaction targets such as OTA scores, online reviews, and loyalty programs.
• Proficient in hotel systems (VHP) for guest data management, VIP tracking, special requests, billing processes, and reporting.
• Knowledgeable in full Front Office operations including check-in/check-out procedures, room blocking, up-selling, and handling VIP guests according to 5-star service standards for VIP, VVIP, and repeat guests.
• Capable of analyzing and resolving guest complaints professionally following complaint-handling standards, and able to coordinate effectively with related departments (HK, GLO, GSO, Security) to ensure smooth guest service.

Responsibilities

• Able to supervise Work Partners (Mitra Kerja), including monitoring their knowledge, technical skills, work quality and professional behavior.
• Capable of providing guidance through coaching, training, and motivation to improve team performance and service quality, including taking disciplinary action for repeated errors and conducting continuous training sessions.
• Able to empower Work Partners by reviewing and evaluating their performance and productivity.
• Communicative and diplomatic, able to maintain strong guest relations, handle complaints with empathy and professionalism, and proactively coordinate with cross-department teams (GSO, GOO, GLO) to fulfill guest needs.
• Ensures a maximum 5-minute check-in/check-out process and demonstrates strong upselling and cross-selling skills at the Front Office (room upgrades, late check-out, F&B packages, spa, and activities).

Benefits

• Basic Salary (nett of tax).
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 Meal per Shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

We are looking for a Reservation staff for a new wellness club in bali.

Qualifications

• Minimum high school (SMA/SMK) in Hospitality; Diploma/Bachelor's in Hospitality preferred, with at least 1 year of experience in Reservations or Front Office (preferably in 5-star hotels); well-groomed, friendly, and professional appearance with excellent service ethics; fluent in English (additional languages are a plus).
• Proficient in Microsoft Office (Word, Excel), email, and online reservation platforms (OTA extranet), and able to operate VHP system for inputting, modifying, and monitoring reservations. Detail-oriented and disciplined, maintaining confidentiality of guest and hotel information, and able to process individual, group, corporate, online (OTA), and travel agent bookings according to procedures.
• Accurate in checking room availability, rates, promotional packages, and able to perform upselling & cross-selling (room upgrades, F&B packages, spa, transportation, etc.); handle cancellations, amendments, and no-shows according to SOP.
• Understand payment, deposit, and invoicing workflows, ensuring reservation data accuracy at all times.

Responsibilities

• Communicate professionally via phone, email, and online platforms using polite, friendly, and persuasive language.
• Accurate and meticulous in managing reservation documents (vouchers, contracts, guarantee letters).
• Understand dynamic rate strategies, POS systems, booking engines, channel managers, and payment gateways, and able to operate and monitor these systems across all channels to optimize revenue.
• Ensure booking and payment accuracy and timeliness to prevent guest complaints, and coordinate with other teams/departments to fulfill guest needs while holding them accountable for any complaints that occur.
• Capable of upselling by efficiently handling inquiries, walk-ins, and reservations.

Benefits

• Basic Salary (nett of tax).
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 meal per shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

Please submit your application before 1 December 2025.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

Alaya Dedaun Kuta is looking for an enthusiastic, energetic and professional person to enrich our team and to enhance our future

Qualifications

• Male.
• Good health, well grooming & professional appearance.
• At least graduated from hospitality education background.
• Experience minimum 1 year in similar position.
• Excellent in english both oral and written, able to speak mandarin, korean & japanese is an advantage.
• Familiar with VHP hotel system & night audit duties.
• High motivation, discipline, honest & responsible to handling work.
• Good team player & flexible in shift.
• Residential in Bali & able to join immediately.

At ayana komodo, the front desk agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.

Qualifications

• Educational background in hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Basic computer literacy, including experience with hotel management systems (opera preferred).
• Responsible handling of cash and credit card processes.
• Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Key responsibilities

• Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
• Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
• Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
• Manage reservation details in the system (opera) including room blocking, key issuing, and wake-up calls.
• Support smooth communication with other departments and participate in team briefings and sustainability programs.