Guest relations jobs 2025

We are looking for a guest operational manager to support our growth in bali

Qualifications

• Minimum Diploma (D3) or Bachelor's degree (S1) in Tourism or Hospitality, with at least 2 years of experience as an Operation Manager, Executive Housekeeper (EHK), Chief Engineer, or similar role in a 5-star hotel.
• Firm, meticulous, disciplined, able to coach and motivate the team, oriented toward guest and tenant satisfaction, neat and professional in appearance, and able to speak at least one foreign language (English required).
• Works with a "No Complaint" target by preventing potential issues before they arise and ensuring the cleanliness, tidiness, safety, and aesthetic quality of hotel/property areas to maintain strong appeal and value.
• Designs and supervises the annual Preventive Maintenance Plan and ensures all MEP systems and safety equipment remain in optimal working condition.
• Develops asset management and inventory control strategies, manages procurement and vendor relations based on efficiency and compliance, and understands financial reports along with their impact on departmental operational costs.

Responsibilities

• Property & Operational Management, including: Maintaining the usability, marketability, and safety of the property; providing the team's operational needs (tools, materials, equipment); and ensuring work convenience to support team productivity.
• Ability to conduct Supervision by ensuring that Work Partners operate in accordance with applicable policies, systems, and procedures, including monitoring their knowledge and technical skills, individual work quality, and behavior.
• Ability to conduct Coaching, including taking disciplinary action toward Work Partners for repeated mistakes and continuously providing training to them.
• Ability to conduct Empowerment, including reviewing the performance and productivity of Work Partners.
• Analyzing the sources of recurring problems (whether caused by human resources or management) and providing concrete solutions.

Benefits

• Basic Salary (nett of tax).
• Service Charge.
• BPJS Health & Employment insurance.
• THR.
• Medical reimbursement up to 85% of 1-month basic salary per year (after 1 year of employment, for permanent employees).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 Meal per Shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

We are looking for a Guest relation office supervisor to support our growth in bali.

Qualifications

• Minimum Diploma/Bachelor's degree in Hospitality, Tourism, or related fields, with at least 1 year of experience as a Senior Front Office staff or Front Office Supervisor in a 5-star hotel; well-groomed, professional appearance; and fluent in English (additional languages are an advantage).
• Strong leadership and analytical skills, accustomed to working with guest satisfaction targets such as OTA scores, online reviews, and loyalty programs.
• Proficient in hotel systems (VHP) for guest data management, VIP tracking, special requests, billing processes, and reporting.
• Knowledgeable in full Front Office operations including check-in/check-out procedures, room blocking, up-selling, and handling VIP guests according to 5-star service standards for VIP, VVIP, and repeat guests.
• Capable of analyzing and resolving guest complaints professionally following complaint-handling standards, and able to coordinate effectively with related departments (HK, GLO, GSO, Security) to ensure smooth guest service.

Responsibilities

• Able to supervise Work Partners (Mitra Kerja), including monitoring their knowledge, technical skills, work quality and professional behavior.
• Capable of providing guidance through coaching, training, and motivation to improve team performance and service quality, including taking disciplinary action for repeated errors and conducting continuous training sessions.
• Able to empower Work Partners by reviewing and evaluating their performance and productivity.
• Communicative and diplomatic, able to maintain strong guest relations, handle complaints with empathy and professionalism, and proactively coordinate with cross-department teams (GSO, GOO, GLO) to fulfill guest needs.
• Ensures a maximum 5-minute check-in/check-out process and demonstrates strong upselling and cross-selling skills at the Front Office (room upgrades, late check-out, F&B packages, spa, and activities).

Benefits

• Basic Salary (nett of tax).
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 Meal per Shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.