Operation manager

Qualifications

Minimum of 3 years of experience in boutique accomodation, preferably in a boutique or luxury setting.
Proficiency in english.
Excellent communication and interpersonal skills, with the ability to build rapport with guests, staff, and stakeholders.
Proficiency in hospitality software systems and financial management tools.
Attention to detail and a commitment to maintaining the highest standards of quality and service.

Responsibilities

Oversee all aspects of the day-to-day operations, ensuring smooth and efficient functioning of all departments.
Implement and maintain the operational standards and service protocols, guaranteeing exceptional guest satisfaction.
Manage staff schedules, performance, and development, fostering a positive work environment.
Collaborate with department heads to optimize workflows, address operational challenges, and implement continuous improvement initiatives.
Monitor and analyze key performance indicators (KPIs) such as occupancy rates, room revenue, guest feedback, and employee engagement, identifying areas for improvement and driving profitability.
Manage the budget, controlling costs.
Contribute to the development and implementation of innovative marketing and promotional strategies to attract new customers and increase brand awareness.

What we offer