Customer service supervisor

We are looking for a customer service supervisor for a new wellness club in bali.

Qualifications

• Holds a Diploma/Bachelor's Degree in Hospitality or Tourism and has a minimum of 1 year experience as a Senior Front Office/Front Office Supervisor in a 5-star hotel, with a well-groomed and professional appearance.
• Communicative, fluent in English (other foreign languages are an advantage), and possesses strong leadership and analytical skills, accustomed to working with guest satisfaction targets (OTA, online reviews, loyalty programs).
• Proficient in using hotel systems (VHP) for guest data management, VIP tracking, special requests, billing, and reporting.
• Has a strong understanding of Front Office operations, including check-in/out processes, room blocking, up-selling techniques, and handling VIP guests.
• Able to analyze and resolve guest complaints according to standards, knowledgeable of 5-star hotel service protocols (VIP, VVIP, repeat guests), and capable of coordinating effectively with related departments.

Responsibilities

• Able to conduct supervision, including evaluating staff knowledge, technical skills, work quality, and behavior.
• Able to provide coaching, training, motivation, and continuous development, including taking disciplinary action for repeated staff mistakes.
• Able to empower staff by reviewing their performance and productivity.
• Communicative and diplomatic; able to maintain strong guest relations to enhance satisfaction and loyalty, handle complaints with empathy and professionalism, and proactively coordinate with cross-department teams.
• Ensures a 5-minute check-in/check-out process and masters Front Office upselling and cross-selling techniques.

Benefits

• Basic Salary (nett of tax).
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts
• 1 meal per shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.