Guest operational manager

We are looking for a Guest Operational Manager to support our growth in seminyak.

Qualifications

• Minimum Diploma (D3) or Bachelor's degree (S1) in Tourism or Hospitality, with at least 2 years of experience as an Operation Manager, Executive Housekeeper (EHK), Chief Engineer, or similar role in a 5-star hotel.
• Firm, meticulous, disciplined, able to coach and motivate the team, oriented toward guest and tenant satisfaction, neat and professional in appearance, and able to speak at least one foreign language (English required).
• Works with a "No Complaint" target by preventing potential issues before they arise and ensuring the cleanliness, tidiness, safety, and aesthetic quality of hotel/property areas to maintain strong appeal and value.
• Designs and supervises the annual Preventive Maintenance Plan and ensures all MEP systems and safety equipment remain in optimal working condition.
• Develops asset management and inventory control strategies, manages procurement and vendor relations based on efficiency and compliance, and understands financial reports along with their impact on departmental operational costs.

Responsibilities

• Property & Operational Management, including: Maintaining the usability, marketability, and safety of the property; providing the team's operational needs (tools, materials, equipment); and ensuring work convenience to support team productivity.
• Ability to conduct Supervision by ensuring that Work Partners operate in accordance with applicable policies, systems, and procedures, including monitoring their knowledge and technical skills, individual work quality, and behavior.
• Ability to conduct Coaching, including taking disciplinary action toward Work Partners for repeated mistakes and continuously providing training to them.
• Ability to conduct Empowerment, including reviewing the performance and productivity of Work Partners.
• Analyzing the sources of recurring problems (whether caused by human resources or management) and providing concrete solutions.

Benefits

• Basic Salary (nett of tax).
• Service Charge.
• BPJS Health & Employment insurance.
• THR.
• Medical reimbursement up to 85% of 1-month basic salary per year (after 1 year of employment, for permanent employees).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 Meal per Shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

Please submit your application before 28 November 2025.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.