Reception staff

We are looking for a Reception staff for a new wellness club in bali.

Qualifications

• Minimum high school (SMA/SMK) or equivalent; Diploma/Bachelor's in Hospitality or Tourism preferred, with at least 1 year of experience in Front Office/GRO at a 5-star hotel (fresh graduates considered with 6 months OJT/Daily Worker experience); well-groomed, attractive, and professional appearance.
• Strong English communication skills (spoken and written); additional languages are a plus; friendly, responsive, detail-oriented, and able to work under pressure.
• Proficient in hotel system VHP for check-in, check-out, room blocking, special requests, and guest data entry.
• Knowledgeable of VIP/VVIP, repeat, and long-stay guest service standards; capable of handling guest complaints professionally following complaint-handling procedures (listen, empathize, solve, follow-up).
• Understand SOPS for coordination with related departments; able to prepare guest reports including preferences, special request logs, and Guest Satisfaction Index (GSI).

Responsibilities

• Ensure check-in and check-out processes are completed within 5 minutes.
• Demonstrate strong interpersonal communication skills: friendly, professional, and diplomatic in guest interactions; respond quickly to guest needs, provide solutions or alternatives for complaints, and deliver personalized service to maintain guest loyalty.
• Coordinate effectively across sections and departments to promptly fulfill guest needs.
• Possess thorough product knowledge and understanding of hotel facilities to enable upselling and cross-selling of hotel products and services.
• Detail-oriented in recording, remembering, and accurately communicating guest needs, preferences, and history.

Benefits

• Basic Salary (nett of tax)
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 meal per shift.

Send your latest CV now via https://bit.ly/Townsquare GroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

Please submit your application before 1 December 2025.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.