Restaurant supervisor

We are looking for a Restaurant supervisor to support our growth in bali.

Qualifications

• Minimum Diploma or Bachelor's degree in Hospitality or F&B Service Management, with at least 1 year of experience as a Restaurant/F&B Service Supervisor in a 5-star hotel.
• Professional and service-minded appearance, able to be a role model for the team, with active English proficiency; additional foreign languages are a plus.
• Knowledgeable in buffet service, à la carte, and room service; understands menu details, food and beverage pairings, and strategies for upselling and cross-selling (drinks, side dishes, wine, desserts).
• Capable of managing outlet and room service flow, monitoring POS systems, cash control, daily inventory, and preparing administrative reports such as sales reports, guest feedback, and team rosters.
• Skilled in handling guest complaints and VIPs according to 5-star hospitality standards; proficient in the VHP (Visual Hotel Program) system for order input, billing, revenue monitoring, and daily reporting.

Responsibilities

• Able to conduct Supervision, including assessing team members' (MK) knowledge, technical skills, work quality, and behavior.
• Able to provide Coaching & Development, including delivering coaching, training, and motivation to improve team performance and service quality, as well as taking disciplinary action for repeated mistakes and providing continuous training.
• Able to perform Empowerment, including reviewing team members' performance and productivity.
• Responsive and quick in handling guest requests by providing timely delivery service.
• Knowledgeable about the menu (ingredients, recommended pairings, selling points) to effectively perform upselling and cross-selling to achieve restaurant sales targets.

Benefits

• Basic Salary (nett of tax).
• Service charge.
• BPJS Health & Employment insurance.
• THR.
• Medical reimbursement up to 85% of 1-month basic salary per year (after 1 year of employment, for permanent employees).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 Meal per Shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

Please submit your application before 28 November 2025.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.