Guest relations jobs 2026

We are looking for a Guest relation office supervisor to support our growth in bali.

Qualifications

• Minimum Diploma/Bachelor's degree in Hospitality, Tourism, or related fields, with at least 1 year of experience as a Senior Front Office staff or Front Office Supervisor in a 5-star hotel; well-groomed, professional appearance; and fluent in English (additional languages are an advantage).
• Strong leadership and analytical skills, accustomed to working with guest satisfaction targets such as OTA scores, online reviews, and loyalty programs.
• Proficient in hotel systems (VHP) for guest data management, VIP tracking, special requests, billing processes, and reporting.
• Knowledgeable in full Front Office operations including check-in/check-out procedures, room blocking, up-selling, and handling VIP guests according to 5-star service standards for VIP, VVIP, and repeat guests.
• Capable of analyzing and resolving guest complaints professionally following complaint-handling standards, and able to coordinate effectively with related departments (HK, GLO, GSO, Security) to ensure smooth guest service.

Responsibilities

• Able to supervise Work Partners (Mitra Kerja), including monitoring their knowledge, technical skills, work quality and professional behavior.
• Capable of providing guidance through coaching, training, and motivation to improve team performance and service quality, including taking disciplinary action for repeated errors and conducting continuous training sessions.
• Able to empower Work Partners by reviewing and evaluating their performance and productivity.
• Communicative and diplomatic, able to maintain strong guest relations, handle complaints with empathy and professionalism, and proactively coordinate with cross-department teams (GSO, GOO, GLO) to fulfill guest needs.
• Ensures a maximum 5-minute check-in/check-out process and demonstrates strong upselling and cross-selling skills at the Front Office (room upgrades, late check-out, F&B packages, spa, and activities).

Benefits

• Basic Salary (nett of tax).
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 Meal per Shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

Qualifications

• Proven experience in operations or business management for 2-3 years. (hospitality, wellness, or lifestyle industry preferred)
• Fluent in English both written and spoken
• Strong leadership, communication, and people-management skills
• Experience managing multi-unit or cross-functional operations
• Strategic thinker with hands-on execution ability
• Able to support daily operations while contributing to business development
• Proactive, adaptable, and comfortable in a fast-growing business environment
• Strong organizational, reporting, and problem-solving skills

Benefits

• Competitive salary.
• BPJS Kesehatan & Ketenagakerjaan.
• Duty meal & professional training.

Role description

• This is a full-time on-site role in Balangan for a Guest Relations Officer at La Santa Rosa. The Guest Relations Officer is responsible for ensuring exceptional customer satisfaction by assisting and engaging with guests to address inquiries, provide personalized service, and resolve any concerns promptly. Duties include greeting guests warmly, managing bookings or reservations, coordinating front desk operations, and fostering positive relationships with both guests and team members. In addition, the role will involve keeping guests informed about offerings, events, and services to enhance their experience.

Qualifications

• Strong skills in Guest Relations, Customer Service, and Customer Satisfaction.
• Excellent Communication abilities and proficiency in handling Receptionist Duties.
• Proactive problem-solving skills and a customer-focused approach.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Experience in hospitality or guest-facing roles is preferred.
• Proficiency in additional languages is a plus.
• Flexibility to adapt to varying schedules and operational needs.

Apply here

https://bit.ly/m/lydcareers