Guest relations jobs 2026

The two resorts are only 5 minutes apart and currently feature 17 rooms and villas. We are expanding our property with a target of 50–70 rooms and villas, making this an exciting opportunity to grow with us.

Requirements

• Minimum 3 years of experience in resort/hotel management.
• Strong leadership, communication, and problem-solving skills.
• Excellent knowledge of hotel operations and guest service.
• Strong team management and organizational skills.
• Good command of English, both written and spoken.
• Able to work under pressure and make effective decisions.
• Hospitality degree or relevant qualification preferred.

Candidate eligibility

• Open to both Indonesian and Expatriate candidates.

Benefits

• Salary based on experience.
• Accommodation (Mess provided).
• Meal allowance.
• Kesehatan & BPJS Ketenagakerjaan.

We are looking for Several Positions to support our growth in Bali

• Guest relation officer

Qualifications

• Minimum 1 year of experience in Guest Relations or Front Office.
• Good communication and customer service skills.
• Friendly, polite, and well-presented.
• Able to handle guest requests and complaints professionally.
• Good English communication skills.
• Able to work well in a team.
• Responsible, proactive, and willing to learn.
• Able to work flexible hours, including weekends.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

Requirements

• Minimum 2–3 years of strong experience as a Hostess in a fine dining or high-end restaurant.
• Excellent knowledge of fine dining service standards and guest relations.
• Confident and professional when welcoming and assisting guests.
• Excellent communication and interpersonal skills.
• Good English communication skills; additional languages are an advantage.
• Well-groomed, elegant, and professional appearance.
• Experienced in handling restaurant reservations, seating arrangements, guest preferences, and special requests.
• Able to manage guest flow and coordinate effectively with the service and reservation teams.
• Strong attention to detail and excellent customer service skills.
• Calm, friendly, and confident when handling busy service periods or guest concerns.
• Must already be living in Bali and available for immediate placement.

We are looking for a passionate, service-oriented, and proactive Reservation Executive to join our growing team.

Position summary

As a Reservation Executive, you will be the first point of contact for our guests. You will manage reservations, respond to guest inquiries, provide outstanding customer service, and coordinate with internal departments to ensure a seamless guest experience from booking to check-out.

Key responsibilities

• Handle reservation inquiries via phone, WhatsApp, email, website, and online booking platforms.
• Convert inquiries into confirmed bookings through excellent communication and customer service.
• Assist guests with booking modifications, cancellations, and special requests.
• Provide accurate information regarding villas, facilities, rates, promotions, and local attractions.
• Coordinate with Operations, Housekeeping, Finance, and Villa Managers to ensure smooth guest arrivals and departures.
• Manage and update reservations in the Property Management System (PMS).
• Monitor booking channels and maintain accurate reservation records.
• Follow up on quotations and pending reservations.
• Resolve guest concerns professionally and escalate issues when necessary.
• Support revenue optimization by following pricing and availability strategies.
• Maintain high service standards and contribute to achieving occupancy and revenue targets.

Requirements

• Minimum Diploma (D3) or Bachelor's Degree in Hospitality, Tourism, Business, Communications, or a related field.
• Minimum 1–2 years of experience in Reservations, Customer Service, Front Office, Call Center, or Hospitality.
• Excellent spoken and written English (mandatory).
• Confident handling phone calls and communicating with international guests.
• Strong customer service mindset with excellent interpersonal and communication skills.
• Sales-oriented with the ability to convert inquiries into bookings.
• Computer literate with good knowledge of Microsoft Office.
• Experience using PMS, Channel Manager, or OTA extranets is an advantage.
• Highly organized, detail-oriented, and able to multitask.
• Able to work under pressure in a fast-paced environment.
• Positive attitude, proactive, adaptable, and a strong team player.

Preferred background

Candidates with experience in any of the following are encouraged to apply

• Hotel Reservations
• Villa Reservations
• Guest Relations
• Front Office
• Customer Service
• Call Center
• Travel Agency
• Hospitality Sales Support

Working hours

• Full-time position with a 24/7 rotating shift schedule.
• Willing to work morning, afternoon, overnight (night shift), weekends, and public holidays based on the roster.
• Shifts may include overnight hours to ensure continuous guest support and reservation coverage.
• Flexible to work additional hours when required to support operational needs.

What we offer

• Competitive salary and benefits.
• Career growth opportunities within a fast-growing villa management company.
• A dynamic and international working environment.
• Continuous learning and professional development opportunities.
• The opportunity to be part of a team dedicated to delivering exceptional guest experiences.

Compensation & benefits

• Salary: IDR 4,000,000 – 5,000,000 per month (depending on experience and qualifications).
• BPJS Kesehatan & Ketenagakerjaan.
• Night shift allowance.
• Performance review and salary adjustment based on performance.
• Career development opportunities within Tropically Group.

Qualifications

• Male.
• Previous experience in the same position.
• Fluent in English (both spoken & written).
• Proficient in using hotel systems (VHP).
• Good attitude and hard working.

Are you friendly, confident, and enjoy meeting new people?
We’re looking for a warm and service-minded person to join our team and be one of the first smiles our guests see when they arrive at the venue.

If you enjoy working in a fun, energetic environment and love creating a great first impression, we’d love to meet you!

What we’re looking for

• Minimum Senior High School (SMA/SMK) or equivalent.
• Previous experience as a doorgirl, receptionist, host, cashier, or in hospitality/nightlife is a plus.
• Basic English communication skills.
• Friendly, approachable, and confident when interacting with guests.
• Good communication and interpersonal skills.
• Well-groomed and presentable.
• Comfortable working at night, on weekends, and public holidays.
• Reliable, punctual, and able to work well as part of a team.
• Enjoy meeting and assisting people in a lively environment.

Your role

• Welcome and greet guests with a warm and friendly attitude.
• Proces ticketing payment for the guest
• Assist guests with entry, reservations, and guest lists.
• Provide information about the venue, events, and promotions.
• Help create a positive first impression for every guest.
• Coordinate with the Host and Security teams when needed.
• Assist with guest inquiries and ensure a smooth entrance experience.

We are hiring

1. Guest relation & villa operations supervisor

We are looking for an experienced, hands-on and highly organised hospitality professional to join a luxury villa complex in Ubud.

The primary focus of this role is guest relations. You will be the main point of contact for our guests, ensuring that every stage of their stay is comfortable, well organised and delivered according to luxury hospitality standards.

The position also includes coordinating the daily work of approximately 12 villa employees across housekeeping, kitchen, maintenance and security.

Requirements

• Previous experience in guest relations, villa operations, front office or hospitality supervision.
• Experience coordinating a hospitality team.
• Strong spoken and written English.
• Confident and professional communication with international guests.
• Excellent organisation and attention to detail.
• Ability to solve problems calmly and independently.
• Responsible, proactive and hands-on approach.
• Comfortable using WhatsApp and preparing simple daily reports.
• Based in or able to commute reliably to Ubud.
• Available to work flexible hours according to guest arrivals and villa operations.

Main responsibilities

• Welcome guests and remain their main point of contact throughout their stay.
• Communicate professionally with guests in person and via WhatsApp.
• Organise check-ins, check-outs and special guest requests.
• Anticipate guest needs and resolve requests or problems promptly.
• Coordinate the daily work of approximately 12 villa employees.
• Supervise housekeeping and inspect villa cleanliness before guest arrivals.
• Coordinate the chef and kitchen team according to guest requirements.
• Monitor staff schedules, attendance and completion of assigned duties.
• Conduct daily inspections of guest rooms, common areas, pool and villa facilities.
• Report maintenance issues and follow up until they are fully resolved.
• Ensure luxury service and presentation standards across all departments.
• Provide regular operational updates to management.

We offer

• Full-time employment.
• Competitive salary based on experience.
• Immediate start.
• Professional and beautiful working environment.
• Opportunity for long-term career development.
• Work with an international luxury hospitality project.

Please send the following via WhatsApp

• Your CV
• A recent photograph
• A short introduction about your hospitality experience
• Your current location
• Your earliest available starting date

WhatsApp only: +39 327 753 4784