Guest service officer (GSO) – mandarin speaker

If you are passionate about hospitality, fluent in Mandarin /, and enjoy creating excellent guest experiences, we would love to meet you!

Qualifications

Minimum education SMA/SMK
Minimum 1 year experience in Hotel, Guest Service, Front Office, or Customer Service.
Fluent in Mandarin – speaking and listening are mandatory – Basic–Intermediate.
Good communication skills in English and Bahasa Indonesia.
Strong customer service and hospitality mindset.
Friendly, professional, confident, and well-groomed appearance.
Able to handle Mandarin-speaking guests professionally.
Able to handle guest requests and basic complaints.
Good problem-solving and communication skills.
Able to explain hotel facilities and services in Mandarin.
Computer literate; experience with hotel PMS is an advantage.
Willing to work shifts, weekends, and public holidays.
Able to work independently and as part of a team.
Available to join immediately is preferred.

Range salary: 3.792.000 – 5.000.000

This job is closed.This job is no longer accepting applications.