Cluster Reservation Officer
Qualifications
- Minimum 1–2 years of experience in a related position.
- Good command of English in communication and interpersonal skills.
- Familiar with reservation systems and online booking platforms.
- Confident in handling guest inquiries, cancellations, and reservation amendments.
- Good understanding of upselling, restaurant promotions, special events, and table environment.
- Able to work independently and collaboratively in a fast-paced environment.
- Available to join immediately.
Spa reservation
We are looking for a Spa reservation for a new wellness club in bali.
Qualifications
- Minimum high school (SMA/SMK) in Hospitality; Diploma/Bachelor’s in Hospitality preferred, with at least 1 year of experience in Reservations or Front Office (preferably in 5-star hotels); well-groomed, friendly, and professional appearance with excellent service ethics; fluent in English (additional languages are a plus).
- Proficient in Microsoft Office (Word, Excel), email, and online reservation platforms (OTA extranet), and able to operate VHP system for inputting, modifying, and monitoring reservations. Detail-oriented and disciplined, maintaining confidentiality of guest and hotel information, and able to process individual, group, corporate, online (OTA), and travel agent bookings according to procedures.
- Accurate in checking room availability, rates, promotional packages, and able to perform upselling & cross-selling (room upgrades, F&B packages, spa, transportation, etc.); handle cancellations, amendments, and no-shows according to SOP.
- Understand payment, deposit, and invoicing workflows, ensuring reservation data accuracy at all times.
Responsibilities
- Communicate professionally via phone, email, and online platforms using polite, friendly, and persuasive language.
- Accurate and meticulous in managing reservation documents (vouchers, contracts, guarantee letters).
- Understand dynamic rate strategies, POS systems, booking engines, channel managers, and payment gateways, and able to operate and monitor these systems across all channels to optimize revenue.
- Ensure booking and payment accuracy and timeliness to prevent guest complaints, and coordinate with other teams/departments to fulfill guest needs while holding them accountable for any complaints that occur.
- Capable of upselling by efficiently handling inquiries, walk-ins, and reservations.
Benefits
- Basic Salary (nett of tax).
- BPJSTK & BPJS Kesehatan.
- THR.
- Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
- Free Parking (1 motorcycle or 1 car).
- Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
- 1 meal per shift.
Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.
Reservation staff
Requirements
- Minimum 1–2 years of experience in restaurant reservations, catering, hospitality, or a similar position.
- Previous F&B and catering reservation experience is highly preferred.
- Good communication and customer service skills.
- Able to handle telephone, WhatsApp, email, and online reservation inquiries.
- Good knowledge of reservation procedures, booking details, and guest follow-up.
- Organized and attentive to detail.
- Good English communication skills.
- Professional, friendly, and well-presented.
F&B & Catering Experience
E-commerce & reservation
Elior Travel is expanding our team! We’re looking for a detail-oriented and customer-focused professional to join us as Reservation & E-commerce Executive.
Requirements
- Min. Diploma/Bachelor’s degree in Tourism, Business, Marketing, or related field.
- 1-2 years’ experience in reservations, e-commerce, or travel industry (fresh graduates with strong interest are welcome to apply).
- Familiar with OTA platforms (Booking.com, Traveloka, Agoda, etc.) and reservation systems.
- Strong attention to detail and organizational skills.
- Good communication skills in English (Bahasa Indonesia is a plus).
- Comfortable working with digital tools and basic data reporting.
Responsibilities
- Handle reservations, bookings, and confirmations across all sales channels (website, OTA platforms, email, phone).
- Manage and update e-commerce listings, pricing, and availability.
- Coordinate with suppliers, hotels, and partners to ensure accurate booking data.
- Respond promptly to customer inquiries and resolve booking issues.
- Monitor online sales performance and suggest improvements to boost conversions.
- Maintain accurate records in the reservation/booking system.
Reservation / receptionist spa
Villa and SPA area ubud and canggu
Qualifications
- Able to join Immediately.
- Preferably domicile in area Ubud/ canggu.
- Willing to learn new skills & to develop.
- Able to Speak English both oral and written.
- Able to Work Inderpendently and in a team.
- Highly committed to the job.
- Must have positive and good personality.
- Well – performance and Well – groome.
- Have Experience OTA Reservation.
- Have Experience Reservation Spa.
Reservation admin
We are looking for a passionate, service-oriented, and proactive Reservation Executive to join our growing team.
Position summary
As a Reservation Executive, you will be the first point of contact for our guests. You will manage reservations, respond to guest inquiries, provide outstanding customer service, and coordinate with internal departments to ensure a seamless guest experience from booking to check-out.
Key responsibilities
- Handle reservation inquiries via phone, WhatsApp, email, website, and online booking platforms.
- Convert inquiries into confirmed bookings through excellent communication and customer service.
- Assist guests with booking modifications, cancellations, and special requests.
- Provide accurate information regarding villas, facilities, rates, promotions, and local attractions.
- Coordinate with Operations, Housekeeping, Finance, and Villa Managers to ensure smooth guest arrivals and departures.
- Manage and update reservations in the Property Management System (PMS).
- Monitor booking channels and maintain accurate reservation records.
- Follow up on quotations and pending reservations.
- Resolve guest concerns professionally and escalate issues when necessary.
- Support revenue optimization by following pricing and availability strategies.
- Maintain high service standards and contribute to achieving occupancy and revenue targets.
Requirements
- Minimum Diploma (D3) or Bachelor’s Degree in Hospitality, Tourism, Business, Communications, or a related field.
- Minimum 1–2 years of experience in Reservations, Customer Service, Front Office, Call Center, or Hospitality.
- Excellent spoken and written English (mandatory).
- Confident handling phone calls and communicating with international guests.
- Strong customer service mindset with excellent interpersonal and communication skills.
- Sales-oriented with the ability to convert inquiries into bookings.
- Computer literate with good knowledge of Microsoft Office.
- Experience using PMS, Channel Manager, or OTA extranets is an advantage.
- Highly organized, detail-oriented, and able to multitask.
- Able to work under pressure in a fast-paced environment.
- Positive attitude, proactive, adaptable, and a strong team player.
Preferred background
Candidates with experience in any of the following are encouraged to apply
- Hotel Reservations
- Villa Reservations
- Guest Relations
- Front Office
- Customer Service
- Call Center
- Travel Agency
- Hospitality Sales Support
Working hours
- Full-time position with a 24/7 rotating shift schedule.
- Willing to work morning, afternoon, overnight (night shift), weekends, and public holidays based on the roster.
- Shifts may include overnight hours to ensure continuous guest support and reservation coverage.
- Flexible to work additional hours when required to support operational needs.
What we offer
- Competitive salary and benefits.
- Career growth opportunities within a fast-growing villa management company.
- A dynamic and international working environment.
- Continuous learning and professional development opportunities.
- The opportunity to be part of a team dedicated to delivering exceptional guest experiences.
Compensation & benefits
- Salary: IDR 4,000,000 – 5,000,000 per month (depending on experience and qualifications).
- BPJS Kesehatan & Ketenagakerjaan.
- Night shift allowance.
- Performance review and salary adjustment based on performance.
- Career development opportunities within Tropically Group.
Reservation (dw)
Qualifications
- Fresh graduate are welcome to apply, preferably in Hospitality, Tourism, or related field.
- Previous working experience in related fields for at least 3 – 6 months is preferred.
- Familiar with reservation system.
- Willing to work in shifts, including weekends and public holidays.
- Capable of working both independently and in team.
- Available to join immediately.
Reservation & operator
Hidden Hills Villas is looking for a professional, communicative, and detail-oriented Reservation & Operator to join our team.
If you are passionate about hospitality, enjoy communicating with guests, and can work efficiently in a fast-paced environment, we would love to hear from you!
Key responsibilities
Reservasion
- Handle guest reservations through phone, email, WhatsApp, website, OTA, and other booking channels.
- Process new bookings, amendments, cancellations, and special requests accurately.
- Provide accurate information regarding villa types, rates, packages, facilities, and policies.
- Monitor villa availability and ensure reservations are correctly updated in the system.
- Confirm reservations and follow up on pending bookings and payments.
- Maintain accurate guest profiles and reservation records.
- Identify opportunities for upselling and additional services.
- Coordinate special requests, transportation, and other guest arrangements with the relevant departments.
Operator
- Handle all incoming and internal telephone calls professionally.
- Provide accurate information and assistance to guests.
- Transfer calls to the appropriate department or team member.
- Receive and record guest requests and ensure proper follow-up.
- Coordinate guest requests with Front Office, Housekeeping, Engineering, F&B, Butler, and other departments.
Requirements
- Minimum 1 year of experience in Reservations, Front Office, Operator, or a similar hospitality position.
- Previous experience in a hotel, villa, or resort is preferred.
- Good command of English, both written and spoken.
- Excellent communication and customer service skills.
- Familiar with PMS/reservation systems; knowledge of VHP, Cloudbeds, or similar systems is an advantage.
- Good computer skills, including Microsoft Office.
- Strong attention to detail and accuracy.
- Good organizational and time-management skills.
- Able to multitask and work under pressure.
- Positive attitude, professional appearance, and strong teamwork.
- Willing to work shifts, weekends, and public holidays.
Why join us?
- Be part of a supportive and creative team.
- Work in one of Bali’s most beautiful boutique resorts.
- Gain hands-on experience in luxury hospitality marketing.
- Enjoy creative freedom and career growth opportunities.
Travel concierge
We are hiring
Requirements & qualifications
- Minimum 1–2 years of experience in reservations, front office, or travel industry.
- Fluent in spoken and written English with excellent communication skills.
- Proficient in computer skills, MS Office, and reservation/booking systems (PMS/OTA).
- Strong customer service orientation with great attention to detail.
- Good negotiation, problem-solving, and organizational abilities.
- Able to work effectively under pressure both independently and in a team.
Key responsibilities
- Handle incoming reservation inquiries via phone, email, and WhatsApp promptly.
- Process booking confirmations, modifications, cancellations, and guest invoices.
- Maintain accurate guest records and update system availability in real-time.
- Coordinate effectively with travel agents, guests, and operational teams.
- Provide clear details on packages, rates, availability, and promotional offers.
Send your updated CV and professional photo via WhatsApp to
Please include subject: Reservation Clerk – [Your Name]
Reservation (dw) – (maternity leave replacement)
She/he must fulfil the following criteria
- Minimum internship experience in Reservations or Sales within the hospitality industry.
- Familiar with hotel reservations systems (PMS/Booking systems).
- Good command of both spoken and written English.
- Available to commit to a 3-month contract.