Hidden Hills Villas jobs 2026

Hidden Hills Villas is looking for a professional, communicative, and detail-oriented Reservation & Operator to join our team.

If you are passionate about hospitality, enjoy communicating with guests, and can work efficiently in a fast-paced environment, we would love to hear from you!

Key responsibilities

Reservasion

• Handle guest reservations through phone, email, WhatsApp, website, OTA, and other booking channels.
• Process new bookings, amendments, cancellations, and special requests accurately.
• Provide accurate information regarding villa types, rates, packages, facilities, and policies.
• Monitor villa availability and ensure reservations are correctly updated in the system.
• Confirm reservations and follow up on pending bookings and payments.
• Maintain accurate guest profiles and reservation records.
• Identify opportunities for upselling and additional services.
• Coordinate special requests, transportation, and other guest arrangements with the relevant departments.

Operator

• Handle all incoming and internal telephone calls professionally.
• Provide accurate information and assistance to guests.
• Transfer calls to the appropriate department or team member.
• Receive and record guest requests and ensure proper follow-up.
• Coordinate guest requests with Front Office, Housekeeping, Engineering, F&B, Butler, and other departments.

Requirements

• Minimum 1 year of experience in Reservations, Front Office, Operator, or a similar hospitality position.
• Previous experience in a hotel, villa, or resort is preferred.
• Good command of English, both written and spoken.
• Excellent communication and customer service skills.
• Familiar with PMS/reservation systems; knowledge of VHP, Cloudbeds, or similar systems is an advantage.
• Good computer skills, including Microsoft Office.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Able to multitask and work under pressure.
• Positive attitude, professional appearance, and strong teamwork.
• Willing to work shifts, weekends, and public holidays.

Why join us?

• Be part of a supportive and creative team.
• Work in one of Bali’s most beautiful boutique resorts.
• Gain hands-on experience in luxury hospitality marketing.
• Enjoy creative freedom and career growth opportunities.

The role

• As a Night Receptionist / Night Auditor, you will play an essential role in maintaining smooth overnight operations, ensuring exceptional guest experiences, and handling key administrative tasks. This is a role for someone who thrives in a dynamic hospitality environment, has an eye for detail, and enjoys connecting with guests.

Qualifications

• A minimum of one year of experience in a hospitality or administrative role, preferably within the luxury hotel industry.
• Strong organizational and problem-solving skills with an eye for detail.
• Proficiency in basic accounting or hotel management systems.
• Excellent communication skills in English; additional languages are a plus.
• A warm, approachable personality with a genuine passion for guest service.

Key responsibilities

• Welcome and assist guests with late-night check-ins, inquiries, or requests to ensure a flawless experience.
• Perform nightly audits to reconcile accounts, process invoices, and prepare end-of-day financial reports.
• Ensure accurate updates to reservations and guest records.
• Maintain property security by conducting regular checks and addressing any safety concerns.
• Collaborate with the morning team to ensure a seamless handover and continuity of service.

Why join us?

• Join a supportive team in a collaborative and family-oriented environment.
• Work in a stunning location that offers inspiration and serenity.
• Be a part of a boutique hospitality brand that values innovation, quality, and personalized service.
• Gain opportunities for professional growth and skill enhancement.

Are you an experienced and results-driven professional ready to lead marketing efforts at a luxury boutique resort? Hidden Hills Villas, a proud member of Small Luxury Hotels of the World, invites you to join our team as a Marketing Communication Executive. Located in the stunning hills of Uluwatu, Bali, our resort offers boutique luxury with warm personalized service.

Your role

As our Marketing Communication Executive, you will

• Assist in creating and posting content for Instagram and TikTok.
• Help develop our TikTok channel from the ground up.
• Support digital marketing campaigns (emails, online ads, SEO).
• Coordinate influencer visits, media requests, and collaborations.
• Assist with marketing materials like visuals, blog posts, and newsletters.
• Help update the website and booking platforms.
• Track basic analytics and assist with performance reporting.
• Work closely with the Marketing Supervisor, Sales, and Management teams.

Qualifications

• Minimum 1–2 years of marketing experience in a hotel, resort, or luxury brand.
• Strong knowledge of Instagram and TikTok.
• Good copy-writing and basic design skills (Canva, photo/video editing a plus).
• Comfortable creating and editing short-form videos.
• Detail-oriented, organized, and proactive.
• Fluent in English (spoken and written).
• Passionate about luxury travel and hospitality.

Why join us?

• Be part of a supportive and creative team.
• Work in one of Bali’s most beautiful boutique resorts.
• Gain hands-on experience in luxury hospitality marketing.
• Enjoy creative freedom and career growth opportunities.

Are you an eager, hands-on problem solver looking to grow your engineering skills? Join our dedicated team at Hidden Hills Villas, a family-owned luxury villa resort in Bali, Indonesia.

Key responsibilities:

• Perform regular maintenance and repair tasks on resort facilities, including plumbing, electrical systems, HVAC, pools, and general infrastructure.
• Assist in troubleshooting technical issues to ensure a seamless guest experience.
• Lead the engineering team in larger projects, contributing ideas and innovative solutions.
• Maintain a clean, organized, and safe working environment in compliance with all health and safety regulations.

Qualifications:

• A minimum of 3 years of experience in an engineering/maintenance role, preferably in the hospitality or facilities management industry.
• Educational background in engineering (Bachelor’s degree or equivalent).
• Strong knowledge of electrical, plumbing, HVAC, and pool systems.
• Strong problem-solving skills, with an eagerness to learn and adapt in a dynamic environment.
• Good communication skills in English.

Why join us?

• Work in a stunning, inspiring location with a close-knit, supportive team.
• Gain valuable hands-on experience in a prestigious hospitality brand.
• Be part of a growing resort that values innovation and sustainability.

Are you passionate about the world of fine dining and wine? We are looking for motivated waiters / butlers to join our team at Hidden Gem, the signature restaurant of Hidden Hills Villas, a family-owned boutique luxury villa resort. Our resort is a proud member of Small Luxury Hotels of the World, affiliated with Hilton.

The role:

We are looking for a passionate waiter / butler with a keen interest in fine dining and wine. This entry-level role offers the potential to grow into a junior sommelier or even a butler position. You will play a crucial role in ensuring that our guests enjoy a seamless dining experience, with opportunities to expand your knowledge in wine and fine dining cuisine.

Key responsibilities:

• Deliver food orders to tables and villas promptly and accurately.
• Ensure all dishes are presented to guests in perfect condition.
• Support the kitchen and service teams in maintaining a clean and organized dining environment.
• Learn about our menu and wine offerings, assisting guests with food and beverage orders

Qualifications:

• A genuine interest in wine, fine dining, and farm-to-table cuisine.
• Strong communication and salesmanship skills, with the ability to up-sell and recommend menu items confidently.
• Ability to work well in a team and thrive in a fast-paced environment.
• Good conversational English skills, with a willingness to improve.

Why join us?

• Start your career in a supportive environment with the opportunity to grow into a larger role.
• Work in a beautiful, inspiring location with a passionate team.
• Contribute to a prestigious hospitality brand that values quality and service.

We are opening a brand-new luxury spa, offering an exciting opportunity to create memorable wellness experiences for our guests.

The role

We are looking for an experienced and passionate Spa Therapist to join our team and help deliver world-class treatments in our new spa. This role is perfect for someone who loves working in a tranquil environment, is skilled in a variety of treatments, and is enthusiastic about wellness.

Qualifications

• Minimum 2 years of experience as a Spa Therapist, preferably in a luxury or boutique spa.
• Skilled in various treatments, such as massages, facials, and body therapies.
• Knowledge of holistic wellness practices like sound baths, yoga, or breathwork (nice to have).
• Strong communication and interpersonal skills, with fluency in English.
• Friendly, professional, and guest-focused attitude.

Key responsibilities

• Provide high-quality treatments, including massages, facials, and body therapies.
• Ensure a relaxing and exceptional experience for all guests.
• Maintain the cleanliness and presentation of the spa area and treatment rooms.
• Recommend personalized treatments and products to guests.
• Collaborate with the spa team to create a welcoming and calming environment.

Why join us?

• Work in a serene and luxurious setting overlooking the breathtaking cliffs of Uluwatu.
• Be part of an exciting new spa concept that blends traditional and innovative treatments.
• Grow your career in a supportive and creative environment.
• Join a globally recognized boutique property dedicated to excellence in service and wellness.