Guest service jobs 2026

Guest Service in hospitality refers to the range of services provided to ensure a positive and enjoyable experience for guests at a hotel, resort, or similar establishment. Responsibilities include greeting guests upon arrival, assisting with check-in and check-out procedures, handling reservations, and addressing guest inquiries and complaints. Guest service staff provide information about hotel amenities and local attractions, coordinate special requests, and ensure that guests feel welcome and valued throughout their stay.