Front office jobs 2025

Ayana komodo is seeking a dynamic and service-oriented front office manager to lead the day-to- day operations of the front office team. This role is responsible for delivering exceptional guest experiences, leading team development, optimizing room upselling opportunities, and ensuring smooth coordination across departments. The ideal candidate will possess strong leadership qualities, a solid background in hotel operations, and a passion for guest satisfaction. This position plays a key role in maintaining service excellence, maximizing efficiency, and supporting overall hotel goals.

Qualifications

• Minimum 2 years of experience in a front office leadership role.
• Proficient in using opera and other hotel systems, with strong skills in microsoft office suite, especially excel.
• Demonstrated ability to lead, train, and motivate a diverse team while maintaining high service standards and operational efficiency.
• Strong communication and interpersonal skills, with the ability to handle guest interactions, resolve issues promptly, and liaise effectively with cross functional departments.
• Excellent organizational and multitasking abilities; capable of managing day-to-day operations, guest satisfaction targets, and team performance with minimal supervision.

Key responsibilities

• Oversee all front office operations including guest services, guest relations, & front desk to deliver seamless, high-quality guest experiences and meet guest satisfaction survey targets.
• Lead, coach, and develop the front office team through performance monitoring, training, and succession planning, ensuring adherence to hotel standards and procedures.
• Drive room upselling to achieve departmental revenue goals while managing operating expenses and optimizing cost efficiency.
• Collaborate with housekeeping and other departments to maintain smooth daily operations, room quality, and effective communication across teams.
• Conduct regular inspections of front office areas, maintain high standards of cleanliness and maintenance, ensure data accuracy in the property management system, and enforce safety and sustainability procedures.

At ayana komodo, the front desk agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.

Qualifications

• Educational background in hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Basic computer literacy, including experience with hotel management systems (opera preferred).
• Responsible handling of cash and credit card processes.
• Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Key responsibilities

• Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
• Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
• Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
• Manage reservation details in the system (opera) including room blocking, key issuing, and wake-up calls.
• Support smooth communication with other departments and participate in team briefings and sustainability programs.

• Male or female, 19-30 years old.
• Fluent or good English communication skills.
• Friendly, well-presented, and comfortable in a social environment.
• Fresh graduates are welcome.
• Willing to work in shifts and on weekends.

Are you passionate about helping people look and feel their best?
Our spa and salon are expanding, and we’re looking for talented individuals to create exceptional guest experiences.

Open positions

1. Spa receptionist

Qualifications

• Greet and assist guests with warmth and professionalism.
• Manage bookings, calls, and payments with accuracy.
• Provide information on treatments and services.
• Relevant experience in spa, salon, or hospitality roles.
• Excellent communication and customer-service skills.
• Professional appearance and a friendly, positive attitude.
• Flexibility to work evenings, weekends, and holidays.

2. Hairdresser / stylist

Qualifications

• Deliver expert haircuts, coloring, and styling.
• Advise clients on styles and treatments that fit their needs.
• Stay current with trends and maintain a tidy workstation.
• Relevant experience in spa, salon, or hospitality roles.
• Excellent communication and customer-service skills.
• Professional appearance and a friendly, positive attitude.
• Flexibility to work evenings, weekends, and holidays.
• Certification/license where required.

3. Spa therapist

Qualifications

• Perform a range of professional massage and spa treatments.
• Consult with guests to recommend suitable therapies.
• Maintain treatment rooms and ensure top hygiene standards.
• Relevant experience in spa, salon, or hospitality roles.
• Excellent communication and customer-service skills.
• Professional appearance and a friendly, positive attitude.
• Flexibility to work evenings, weekends, and holidays.
• Certification/license where required.

What we offer

• Competitive salary.
• Ongoing training and opportunities for career growth.
• A supportive, serene, and creative work environment.

Qualifications

• 2-5 years hotel experience.
• Exceptional attitude, enjoy challenges and positive can-do spirit.
• Excellent communication with guests and colleagues at all levels.
• Good English language skills.
• A history of surpassing targets, fostering innovation, and delivering exceptional customer service experiences.
• Candidates with prior experience in food & beverage will be given preference.

Qualifications

• Relevant education background at least 1 year of experience in a similar role.
• Good communication and interpersonal skill.
• Good team work and positive attitude.
• Able to join immediately.

Qualifications

• Fluent english is a must.
• Previous experience in restaurants or hotels is required.
• Height: minimum 170 cm.
• Pleasant appearance and confident communication skills.
• Hospitality mindset: welcoming, attentive, and guest-oriented.

Responsibilities

• Greet and seat guests, manage reservations and waiting lists.
• Provide information about the menu and special offers.
• Coordinate with service staff to ensure smooth guest flow.
• Represent zai café with charm, elegance, and professionalism.

We offer

• Competitive salary + service charge (discussed during the interview).
• 5/2 working schedule, official holidays and vacation.
• A chance to work in a modern and vibrant restaurant in the center of canggu.

Qualifications

• Strong front desk experience.
• Strong english speaking skills.
• Some F&B experience.
• At least 1-3 years experience at FO.

Qualifications

• Experience in front office, with supervisory experience preferred.
• Strong leadership and team management skills.
• Good communication in english (other languages a plus).
• Customer service oriented with professional appearance.
• Skilled in front office systems (e.g., PMS/VHP).
• Organized, detail-oriented, and able to handle multitasking.

Qualifications

• Experience in front office/rreception (hotel or villa preferred).
• Good communication skills in english (other languages a plus).
• Customer service oriented with a friendly personality.
• Well-groomed and professional appearance.
• Able to operate front office systems (e.g., PMS/VHP).
• Organized, detail-oriented, and able to multitask.

Qualifications

• Min. 1 year experience in the same position.
• Fluent in english, both verbal and written (more preferable).
• Have good communication.
• Hard worker, energic, able to work in team and have good interpersonal skills.
• Well performance and well groomed.

Qualification

• School or college students.