Front office jobs 2025

Qualifications

• Fresh graduate are welcome to apply, preferably in Hospitality, Tourism, or related field.
• Previous working experience in related fields for at least 3 - 6 months is preferred.
• Familiar with reservation system.
• Willing to work in shifts, including weekends and public holidays.
• Capable of working both independently and in team.
• Available to join immediately.

Qualifications

• Minimum 1 year of experience in a similar position (fresh graduates are welcome).
• Good attitude and strong work ethic.
• Strong communication skills.
• Proficient in Microsoft Office or hotel PMS system.
• Willing to join immediately.

We’re looking for a warm, professional, and customer-focused individual to be the face of our front desk as a receptionist.

Qualifications

• Male.
• Minimum 1 year experience in hospitality as front desk.
• Has ability to drive a car.
• Excellent english communication skills (spoken & written).
• Presentable, well-groomed, and confident.
• A welcoming, positive, and service-oriented attitude.
• Genuine passion, positive attitude, friendly, honest, and responsible.
• Well-groomed and polite.
• Able to use a computer (MS Office, VHP & email).

We are looking for a Guest relation office supervisor to support our growth in bali.

Qualifications

• Minimum Diploma/Bachelor's degree in Hospitality, Tourism, or related fields, with at least 1 year of experience as a Senior Front Office staff or Front Office Supervisor in a 5-star hotel; well-groomed, professional appearance; and fluent in English (additional languages are an advantage).
• Strong leadership and analytical skills, accustomed to working with guest satisfaction targets such as OTA scores, online reviews, and loyalty programs.
• Proficient in hotel systems (VHP) for guest data management, VIP tracking, special requests, billing processes, and reporting.
• Knowledgeable in full Front Office operations including check-in/check-out procedures, room blocking, up-selling, and handling VIP guests according to 5-star service standards for VIP, VVIP, and repeat guests.
• Capable of analyzing and resolving guest complaints professionally following complaint-handling standards, and able to coordinate effectively with related departments (HK, GLO, GSO, Security) to ensure smooth guest service.

Responsibilities

• Able to supervise Work Partners (Mitra Kerja), including monitoring their knowledge, technical skills, work quality and professional behavior.
• Capable of providing guidance through coaching, training, and motivation to improve team performance and service quality, including taking disciplinary action for repeated errors and conducting continuous training sessions.
• Able to empower Work Partners by reviewing and evaluating their performance and productivity.
• Communicative and diplomatic, able to maintain strong guest relations, handle complaints with empathy and professionalism, and proactively coordinate with cross-department teams (GSO, GOO, GLO) to fulfill guest needs.
• Ensures a maximum 5-minute check-in/check-out process and demonstrates strong upselling and cross-selling skills at the Front Office (room upgrades, late check-out, F&B packages, spa, and activities).

Benefits

• Basic Salary (nett of tax).
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 Meal per Shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

Qualifications

• Experience in front office/rreception (hotel or villa preferred).
• Good communication skills in english (other languages a plus).
• Customer service oriented with a friendly personality.
• Well-groomed and professional appearance.
• Able to operate front office systems (e.g., PMS/VHP).
• Organized, detail-oriented, and able to multitask.

Qualifications

• Minimum 1 year experience.

Responsibilities

• Massage.
• Facials.
• Manicure.
• Pedicure.
• Waxing (not mandatory).
• Brow and lash lift (not mandatory).

Benefits

• 6 days work 8 hours a day.
• 1 hour lunchtime.
• Salary 4.000.000.
• 5% service tax (team commission).
• Commission on Google reviews.
• 20k meal allowance per day.
• 20k gasoline allowance per day.

We are looking for a Reception staff for a new wellness club in bali.

Qualifications

• Minimum high school (SMA/SMK) or equivalent; Diploma/Bachelor's in Hospitality or Tourism preferred, with at least 1 year of experience in Front Office/GRO at a 5-star hotel (fresh graduates considered with 6 months OJT/Daily Worker experience); well-groomed, attractive, and professional appearance.
• Strong English communication skills (spoken and written); additional languages are a plus; friendly, responsive, detail-oriented, and able to work under pressure.
• Proficient in hotel system VHP for check-in, check-out, room blocking, special requests, and guest data entry.
• Knowledgeable of VIP/VVIP, repeat, and long-stay guest service standards; capable of handling guest complaints professionally following complaint-handling procedures (listen, empathize, solve, follow-up).
• Understand SOPS for coordination with related departments; able to prepare guest reports including preferences, special request logs, and Guest Satisfaction Index (GSI).

Responsibilities

• Ensure check-in and check-out processes are completed within 5 minutes.
• Demonstrate strong interpersonal communication skills: friendly, professional, and diplomatic in guest interactions; respond quickly to guest needs, provide solutions or alternatives for complaints, and deliver personalized service to maintain guest loyalty.
• Coordinate effectively across sections and departments to promptly fulfill guest needs.
• Possess thorough product knowledge and understanding of hotel facilities to enable upselling and cross-selling of hotel products and services.
• Detail-oriented in recording, remembering, and accurately communicating guest needs, preferences, and history.

Benefits

• Basic Salary (nett of tax)
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 meal per shift.

Send your latest CV now via https://bit.ly/Townsquare GroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

Please submit your application before 1 December 2025.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

We are looking for a Reservation staff for a new wellness club in bali.

Qualifications

• Minimum high school (SMA/SMK) in Hospitality; Diploma/Bachelor's in Hospitality preferred, with at least 1 year of experience in Reservations or Front Office (preferably in 5-star hotels); well-groomed, friendly, and professional appearance with excellent service ethics; fluent in English (additional languages are a plus).
• Proficient in Microsoft Office (Word, Excel), email, and online reservation platforms (OTA extranet), and able to operate VHP system for inputting, modifying, and monitoring reservations. Detail-oriented and disciplined, maintaining confidentiality of guest and hotel information, and able to process individual, group, corporate, online (OTA), and travel agent bookings according to procedures.
• Accurate in checking room availability, rates, promotional packages, and able to perform upselling & cross-selling (room upgrades, F&B packages, spa, transportation, etc.); handle cancellations, amendments, and no-shows according to SOP.
• Understand payment, deposit, and invoicing workflows, ensuring reservation data accuracy at all times.

Responsibilities

• Communicate professionally via phone, email, and online platforms using polite, friendly, and persuasive language.
• Accurate and meticulous in managing reservation documents (vouchers, contracts, guarantee letters).
• Understand dynamic rate strategies, POS systems, booking engines, channel managers, and payment gateways, and able to operate and monitor these systems across all channels to optimize revenue.
• Ensure booking and payment accuracy and timeliness to prevent guest complaints, and coordinate with other teams/departments to fulfill guest needs while holding them accountable for any complaints that occur.
• Capable of upselling by efficiently handling inquiries, walk-ins, and reservations.

Benefits

• Basic Salary (nett of tax).
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 meal per shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

Please submit your application before 1 December 2025.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

Alaya Dedaun Kuta is looking for an enthusiastic, energetic and professional person to enrich our team and to enhance our future

Qualifications

• Male.
• Good health, well grooming & professional appearance.
• At least graduated from hospitality education background.
• Experience minimum 1 year in similar position.
• Excellent in english both oral and written, able to speak mandarin, korean & japanese is an advantage.
• Familiar with VHP hotel system & night audit duties.
• High motivation, discipline, honest & responsible to handling work.
• Good team player & flexible in shift.
• Residential in Bali & able to join immediately.

As a receptionist, you will be the first point of contact for hotel guests, providing a warm welcome and professional assistance throughout their stay. You will be responsible for handling check-in and check-out procedures, managing guest inquiries, and ensuring exceptional front office service that reflects the hotel’s standards.

Qualifications

• Male/female, minimum 18 years old.
• Minimum education: vocational high school (SMK) or diploma in tourism/hospitality.
• Good command of English (spoken and written); additional languages are an advantage.
• Previous experience as a receptionist or in front office operations is preferred.
• Excellent communication and interpersonal skills.
• Well-groomed appearance, professional attitude, and friendly personality.
• Responsible, organized, and detail-oriented.
• Able to work under pressure and adapt to a multicultural environment.

Main responsibilities

• Greet guests upon arrival and assist with check-in and check-out procedures.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints politely and efficiently.
• Manage room reservations, keys, and billing transactions accurately.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain front desk records, logs, and communication systems.
• Follow hotel policies regarding guest privacy, safety, and security.
• Deliver professional, courteous, and attentive service to all guests.

Benefits

• 8-month employment contract with the possibility of renewal based on performance.
• Salary up to IDR 12–17 million per month (including basic salary and performance bonuses).
• Free accommodation provided by the hotel (shared staff housing or dormitory).
• Free meals provided during working hours, as arranged by the hotel.
• Free transportation between staff housing and workplace.
• Complete work uniform provided by the employer.
• Health and accident insurance in accordance with company policy.
• International work experience in 4–5-star hotel chains in Antalya or Alanya.
• Certificate of employment issued upon contract completion.
• Safe and supportive work environment with colleagues from various countries.

Locations

• Hotel chains in Antalya / Alanya.

Interviews will be conducted on November 30, 2025 and December 4, 2025

Departure scheduled for march

Required documents

• CV
• ID card (KTP)
• Passport photo (to follow)
• Full body photo
• Self-introduction video (60–90 seconds — mention your full name, age, work experience, and motivation to work abroad)

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Skema dan mekanisme pembiayaan program

Seluruh peserta program diwajibkan untuk mengikuti ketentuan pembayaran dengan tahapan sebagai berikut:

• Total biaya: Rp 25.000.000
• DP (uang muka): Rp 10.000.000 (dibayarkan setelah lulus wawancara untuk pengurusan visa dan dokumen keberangkatan)
• Pelunasan: Rp 15.000.000 (dibayarkan setelah visa kerja diterbitkan dan sebelum keberangkatan)

Total biaya program sebesar Rp 25.000.000 mencakup seluruh proses administrasi, pengurusan visa kerja, kontrak dan asuransi tenaga kerja, tiket keberangkatan, serta pendampingan peserta hingga tiba di lokasi penempatan di Turki.

Peserta diwajibkan membayar uang muka sebesar Rp 10.000.000 setelah dinyatakan lulus wawancara, sebagai bentuk komitmen untuk mengikuti program. Dana ini digunakan untuk pengurusan visa kerja, legalisasi dokumen, dan persiapan administratif keberangkatan.

Sisa biaya sebesar Rp 15.000.000 dapat dilunasi melalui dua opsi pembayaran:

1. Skema mandiri, dengan pelunasan penuh sebelum keberangkatan.
2. Skema pembiayaan melalui dana pinjaman/talangan, dengan sistem pembayaran bertahap (angsuran ringan) setelah peserta mulai bekerja di Turki melalui bank rekanan program.

Dokumen yang harus disiapkan

• Paspor minimal 1 tahun masa berlaku.
• Pasfoto ukuran 3x4cm background merah.
• Foto post card (full body).
• Kartu tanda penduduk (KTP).
• Kartu keluarga (KK).
• Ijazah terakhir.
• Akta kelahiran.
• Surat izin keluarga.
• Sertifikat sesuai keminatan.
• Bukti Medical- Pra.

Dokumen yang harus disiapkan untuk mengajukan visa

• SKCK (Min. Polda).
• Bukti medical full.
• Form Visa Reff. code.

At ayana komodo, the front desk agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.

Qualifications

• Educational background in hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Basic computer literacy, including experience with hotel management systems (opera preferred).
• Responsible handling of cash and credit card processes.
• Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Key responsibilities

• Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
• Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
• Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
• Manage reservation details in the system (opera) including room blocking, key issuing, and wake-up calls.
• Support smooth communication with other departments and participate in team briefings and sustainability programs.

Ayana komodo is seeking a dynamic and service-oriented front office manager to lead the day-to- day operations of the front office team. This role is responsible for delivering exceptional guest experiences, leading team development, optimizing room upselling opportunities, and ensuring smooth coordination across departments. The ideal candidate will possess strong leadership qualities, a solid background in hotel operations, and a passion for guest satisfaction. This position plays a key role in maintaining service excellence, maximizing efficiency, and supporting overall hotel goals.

Qualifications

• Minimum 2 years of experience in a front office leadership role.
• Proficient in using opera and other hotel systems, with strong skills in microsoft office suite, especially excel.
• Demonstrated ability to lead, train, and motivate a diverse team while maintaining high service standards and operational efficiency.
• Strong communication and interpersonal skills, with the ability to handle guest interactions, resolve issues promptly, and liaise effectively with cross functional departments.
• Excellent organizational and multitasking abilities; capable of managing day-to-day operations, guest satisfaction targets, and team performance with minimal supervision.

Key responsibilities

• Oversee all front office operations including guest services, guest relations, & front desk to deliver seamless, high-quality guest experiences and meet guest satisfaction survey targets.
• Lead, coach, and develop the front office team through performance monitoring, training, and succession planning, ensuring adherence to hotel standards and procedures.
• Drive room upselling to achieve departmental revenue goals while managing operating expenses and optimizing cost efficiency.
• Collaborate with housekeeping and other departments to maintain smooth daily operations, room quality, and effective communication across teams.
• Conduct regular inspections of front office areas, maintain high standards of cleanliness and maintenance, ensure data accuracy in the property management system, and enforce safety and sustainability procedures.