We are looking for a Guest Operational Manager to support our growth in seminyak.
Qualifications
- Minimum Diploma (D3) or Bachelor's degree (S1) in Tourism or Hospitality, with at least 2 years of experience as an Operation Manager, Executive Housekeeper (EHK), Chief Engineer, or similar role in a 5-star hotel.
- Firm, meticulous, disciplined, able to coach and motivate the team, oriented toward guest and tenant satisfaction, neat and professional in appearance, and able to speak at least one foreign language (English required).
- Works with a "No Complaint" target by preventing potential issues before they arise and ensuring the cleanliness, tidiness, safety, and aesthetic quality of hotel/property areas to maintain strong appeal and value.
- Designs and supervises the annual Preventive Maintenance Plan and ensures all MEP systems and safety equipment remain in optimal working condition.
- Develops asset management and inventory control strategies, manages procurement and vendor relations based on efficiency and compliance, and understands financial reports along with their impact on departmental operational costs.
Responsibilities
- Property & Operational Management, including: Maintaining the usability, marketability, and safety of the property; providing the team's operational needs (tools, materials, equipment); and ensuring work convenience to support team productivity.
- Ability to conduct Supervision by ensuring that Work Partners operate in accordance with applicable policies, systems, and procedures, including monitoring their knowledge and technical skills, individual work quality, and behavior.
- Ability to conduct Coaching, including taking disciplinary action toward Work Partners for repeated mistakes and continuously providing training to them.
- Ability to conduct Empowerment, including reviewing the performance and productivity of Work Partners.
- Analyzing the sources of recurring problems (whether caused by human resources or management) and providing concrete solutions.
Benefits
- Basic Salary (nett of tax).
- Service Charge.
- BPJS Health & Employment insurance.
- THR.
- Medical reimbursement up to 85% of 1-month basic salary per year (after 1 year of employment, for permanent employees).
- Free Parking (1 motorcycle or 1 car).
- Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
- 1 Meal per Shift.
Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to recruitment.townsquare@gmail.com using the subject line: [Your Name] – [Desired Position]
Please submit your application before 28 November 2025.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.
