Tropically is a Bali-based property and hospitality management company managing private villas and hospitality properties. We are looking for an experienced and hands-on Operational Manager to lead and coordinate the operational performance of the group.

The Operational Manager will be responsible for ensuring consistent service standards, improving operational systems, supporting property teams, managing resources, and effectively implementing management decisions and directives. The role requires close coordination with guests, vendors, contractors, and internal departments across the business.

Key responsibilities

• Oversee and coordinate the overall day-to-day operations of the group and its managed properties.
• Ensure consistent operational standards, service quality, and company procedures are implemented across all properties.
• Manage and coordinate operational departments and teams, including housekeeping, engineering, laundry, security, guest services, and other support functions.
• Develop, implement, and continuously improve group-wide SOPs, policies, workflows, and operational standards in accordance with management directives.
• Implement new operational systems and company software, ensuring teams follow the required workflows and procedures correctly.
• Monitor the performance, attendance, discipline, productivity, and development of operational teams across the group.
• Coordinate staffing requirements, team allocation, operational coverage, and resource planning between properties.
• Conduct regular property inspections and operational reviews to identify issues, risks, and opportunities for improvement.
• Coordinate maintenance, repairs, preventive maintenance, renovations, and other technical or operational projects across the group.
• Ensure all properties are properly maintained, clean, functional, compliant, and guest-ready.
• Coordinate with vendors, contractors, suppliers, and external service providers.
• Evaluate vendor performance and support the selection, negotiation, and management of operational suppliers.
• Monitor group-wide operational expenses and ensure spending is necessary, cost-effective, properly approved, and accurately documented.
• Coordinate with management and finance regarding operational budgets, expenses, purchasing, inventory, and reporting.
• Handle operational issues, emergencies, and escalations across the group efficiently and professionally.
• Provide management with accurate operational updates, reports, and recommendations when required.
• Support the guest experience across all properties and ensure guest complaints and operational issues are resolved promptly and professionally.
• Identify opportunities to improve operational efficiency, service quality, team performance, guest satisfaction, and cost control.
• Support the opening, onboarding, transition, and integration of new properties into the group’s operations.
• Prepare regular operational reports for management, including insights, recommendations, and action plans.
• Ensure compliance with company policies, safety procedures, legal requirements, and applicable hospitality standards.

Requirements

• Minimum five years of experience in villa management, hotel operations, hospitality, property management, or a related field.
• Proven experience overseeing multiple properties, departments, or operational teams.
• Experience managing multi-site or group-wide operations is highly preferred.
• Strong leadership, coordination, delegation, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Able to manage multiple priorities and operational challenges across different locations.
• Able to follow management direction while also working independently and making sound operational decisions.
• Able to remain calm, organized, and effective under pressure.
• Good understanding of maintenance, housekeeping, guest services, staffing, procurement, and general property operations.
• Comfortable using WhatsApp, Google Workspace, Microsoft Office, and operational management or reporting systems.
• Fluent English communication skills, both written and spoken.
• Based in Bali and familiar with Bali’s hospitality and property management environment.
• Possess a valid driving licence and be able to travel regularly between properties and operational locations.

Preferred

• Experience managing a portfolio of villas, hotels, hospitality businesses, or multiple operational sites.
• Experience coordinating with international guests, vendors, contractors, or business partners.
• Strong understanding of Bali hospitality standards and local operational practices.
• Experience creating, implementing, and auditing SOPs and operational systems.
• Experience introducing new software, workflows, or reporting systems across operational teams.
• Experience with budgeting, cost control, procurement, vendor management, and operational reporting.
• Experience supporting new property openings, transitions, or operational expansions.

What we offer

• Competitive salary based on experience.
• Opportunity to lead and improve the overall operations of a growing Bali-based property and hospitality group.
• Professional and dynamic working environment.
• Opportunity to work across multiple properties, departments, and business functions.
• Opportunity for career development and increased responsibility.

Salary range: Rp 15,000,000 - Rp 18,000,000

Tropically is looking for an organized, proactive, and people-oriented HR Coordinator to support our growing hospitality and property management operations in Bali.

The HR Coordinator will be responsible for supporting employee administration, recruitment, attendance, documentation, onboarding, and day-to-day HR coordination across our properties and operational teams.

Key responsibilities

• Coordinate recruitment and hiring processes for operational and support positions.
• Prepare job advertisements and coordinate candidate interviews.
• Maintain employee records, contracts, and HR documentation.
• Coordinate employee onboarding and offboarding.
• Monitor attendance, leave, overtime, and staff schedules.
• Coordinate with operational managers regarding staffing requirements.
• Assist with payroll preparation and provide accurate employee data to the finance team.
• Ensure employee documentation is complete and properly maintained.
• Support implementation of company HR policies and SOPs.
• Assist management with employee performance, disciplinary matters, and staff communication.
• Handle day-to-day employee inquiries and coordinate resolutions.
• Maintain confidentiality of employee information.
• Assist with BPJS, employment administration, and other HR-related requirements.
• Prepare regular HR reports for management.

Requirements

• Minimum 2–3 years of experience in HR administration, HR coordination, hospitality HR, or a related position.
• Experience handling operational staff is highly preferred.
• Good understanding of Indonesian employment administration and HR practices.
• Strong organizational and administrative skills.
• Excellent attention to detail.
• Good communication and interpersonal skills.
• Able to handle confidential information professionally.
• Proactive, responsible, and able to work independently.
• Good command of English is preferred.
• Proficient in Microsoft Office / Google Workspace.
• Based in Bali.

Preferred

• Experience in hotel, villa, restaurant, or property management.
• Familiarity with BPJS and Indonesian employment administration.
• Experience managing recruitment for high-volume operational positions.

Salary range: Rp 5,000,000 - Rp 7,000,000

We are hiring

1. Reception & Housekeeping Manager

Kami mencari manajer yang ramah, dapat diandalkan, dan kompeten untuk memimpin tim resepsionis dan housekeeping di SŌLA Wellness.

Persyaratan / requirements

• Wajib dapat berbahasa Inggris (Must speak English)
• Wajib memiliki pengalaman di bidang hospitality (Previous hospitality experience required)
• Pengalaman sebagai supervisor atau manajer lebih disukai (Previous supervisory or management experience preferred)
• Memiliki kemampuan memimpin dan berkomunikasi dengan baik (Strong leadership and communication skills)
• Dapat diandalkan, terorganisir, dan proaktif (Reliable, organised and proactive)
• Bersedia menjalankan tugas resepsionis dan housekeeping (Comfortable with both reception and housekeeping duties)

Tanggu jawab / key responsibilities

• Menyambut tamu dan mengelola area resepsionis (Welcome guests and manage reception)
• Mengawasi staf dan membagi tugas harian (Oversee staff and allocate daily duties)
• Mengatur shift dan memastikan jumlah staf mencukupi (Coordinate shifts and ensure adequate staff coverage)
• Memproses pemesanan dan pembayaran (Process bookings and payments)
• Menjaga standar pelayanan, kebersihan, dan kerapian (Maintain high service, cleanliness and presentation standards)
• Mengelola stok handuk, minuman, dan perlengkapan (Manage stock of towels, refreshments and amenities)
• Menangani pertanyaan dan keluhan tamu secara profesional (Handle guest enquiries and concerns professionally)
• Melaporkan masalah pemeliharaan dan operasional kepada pemilik (Report maintenance and operational issues to the owners)

Yang kami tawarkan / what we offer

• Gaji yang kompetitif (Competitive salary)
• Shift pagi atau sore secara bergilir: 6 hari per minggu (40 jam) (Rotating morning or afternoon shifts: 6 days per week (40 hours))

For apply, please contact: 082247194928 (Surya Angga)

We are hiring

1. Reception & housekeeping staff

Kami mencari anggota tim yang ramah, dapat diandalkan, dan teliti untuk bergabung dengan SŌLA Wellness.

Persyaratan / requirements

• Wajib dapat berbahasa Inggris (Must speak English)
• Wajib memiliki pengalaman di bidang hospitality (Previous hospitality experience required)
• Ramah dan profesional (Friendly and professional)
• Dapat diandalkan, terorganisir, dan proaktif (Reliable, organised and proactive)
• Bersedia menjalankan tugas resepsionis dan kebersihan (Comfortable with both reception and cleaning duties)

Tanggu jawab / key responsibilities

• Menyambut tamu dan mengelola area resepsionis (Welcome guests and manage reception)
• Memproses pemesanan dan pembayaran (Process bookings and payments)
• Menyediakan handuk dan membantu tamu (Provide towels and assist guests)
• Menjaga seluruh fasilitas tetap bersih dan rapi (Keep the facilities clean and presentable)
• Mengisi ulang stok handuk, minuman, dan perlengkapan (Restock towels, refreshments and amenities)
• Memastikan setiap tamu merasa nyaman (Ensure guests have a comfortable experience)

Yang kami tawarkan / what we offer

• Gaji yang kompetitif (Competitive salary)
• Shift pagi atau sore secara bergilir: 6 hari per minggu (38 jam) atau 5 hari per minggu (33 jam) (Rotating morning or afternoon shifts: 6 days per week (38 hours) or 5 days per week (33 hours))

For apply, please contact: 082247194928 (Surya Angga)

We are hiring

• Maintenance staff

Kami mencari staf pemeliharaan yang terampil, dapat diandalkan, dan proaktif untuk menjaga SŌLA Wellness tetap aman, bersih, dan beroperasi dengan baik.

Persyaratan / requirements

• engalaman di bidang pemeliharaan atau fasilitas lebih disukai (Previous maintenance or facilities experience preferred)
• Memahami pompa kolam, sistem filtrasi, dan pengelolaan klorin (Knowledge of pool pumps, filtration and chlorine management)
• Memiliki keterampilan perbaikan dan pemecahan masalah (Practical repair and troubleshooting skills)
• Sehat secara fisik dan siap bekerja di luar ruangan (Physically fit and comfortable with outdoor work)
• Dapat diandalkan, terorganisir, dan proaktif (Reliable, organised and proactive)
• Mengutamakan keselamatan saat menggunakan alat dan bahan kimia (Safety-conscious when handling tools and chemicals)

Tanggu jawab / key responsibilities

• Memeriksa dan merawat pompa, filter, dan sistem sirkulasi kolam (Inspect and maintain pool pumps, filters and circulation systems)
• Menguji dan mengelola klorin, pH, dan kualitas air kolam (Test and manage chlorine, pH and general pool water quality)
• Merawat sistem pemanas dan pendingin hot plunge dan cold plunge (Maintain hot and cold plunge heating and cooling systems)
• Merawat taman, termasuk penyiraman, pemangkasan, dan perawatan umum (Manage gardens, including watering, trimming and general care)
• Melakukan pembersihan menyeluruh, termasuk pressure washing (Complete deep cleaning, including pressure washing)
• Melakukan perbaikan umum dan pemeliharaan preventif (Carry out general repairs and preventative maintenance)
• Memantau seluruh area dan melaporkan kerusakan sebelum menjadi lebih serius (Monitor the venue and report faults before they become larger issues)
• Menjaga alat, peralatan, dan persediaan pemeliharaan (Maintain tools, equipment and maintenance supplies)

Yang kami tawarkan / what we offer

• Gaji yang kompetitif (Competitive salary)
• Jadwal kerja yang diusulkan: pukul 09.00-17.00, 6 hari per minggu (Proposed schedule: 9am-5pm, 6 days per week)

For apply, please contact: 082247194928 (Surya Angga)

Qualifications

• Have experience in this field.
• Honest, responsible, and disciplined.
• Available to join immediately.

Qualifications

• Fresh graduate are welcome to apply, preferably in Hospitality, Tourism, or related field.
• Previous working experience in related fields for at least 3 - 6 months is preferred.
• Familiar with reservation system.
• Willing to work in shifts, including weekends and public holidays.
• Capable of working both independently and in team.
• Available to join immediately.

Kualifikasi:

• Laki-laki
• Minimal lulusan SMA/SMK
• Bisa berbahasa Inggris lisan dan tulisan
• Bisa mengoperasikan komputer

We are looking for passionate and dedicated individuals to join Korurua Dijiwa Ubud in the following roles:

1. Marketing communications manager or Assistant marketing communications manager

Qualifications

• Have experience in this field.
• Honest, responsible, and disciplined.
• Available to join immediately.

To apply, please visit the following Djiwa Sanctuaries recruitment portal, select the position you wish to apply for, and complete the application form

recruit.dijiwasanctuaries.com

Hidden Hills Villas is looking for a professional, communicative, and detail-oriented Reservation & Operator to join our team.

If you are passionate about hospitality, enjoy communicating with guests, and can work efficiently in a fast-paced environment, we would love to hear from you!

Key responsibilities

Reservasion

• Handle guest reservations through phone, email, WhatsApp, website, OTA, and other booking channels.
• Process new bookings, amendments, cancellations, and special requests accurately.
• Provide accurate information regarding villa types, rates, packages, facilities, and policies.
• Monitor villa availability and ensure reservations are correctly updated in the system.
• Confirm reservations and follow up on pending bookings and payments.
• Maintain accurate guest profiles and reservation records.
• Identify opportunities for upselling and additional services.
• Coordinate special requests, transportation, and other guest arrangements with the relevant departments.

Operator

• Handle all incoming and internal telephone calls professionally.
• Provide accurate information and assistance to guests.
• Transfer calls to the appropriate department or team member.
• Receive and record guest requests and ensure proper follow-up.
• Coordinate guest requests with Front Office, Housekeeping, Engineering, F&B, Butler, and other departments.

Requirements

• Minimum 1 year of experience in Reservations, Front Office, Operator, or a similar hospitality position.
• Previous experience in a hotel, villa, or resort is preferred.
• Good command of English, both written and spoken.
• Excellent communication and customer service skills.
• Familiar with PMS/reservation systems; knowledge of VHP, Cloudbeds, or similar systems is an advantage.
• Good computer skills, including Microsoft Office.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Able to multitask and work under pressure.
• Positive attitude, professional appearance, and strong teamwork.
• Willing to work shifts, weekends, and public holidays.

Why join us?

• Be part of a supportive and creative team.
• Work in one of Bali’s most beautiful boutique resorts.
• Gain hands-on experience in luxury hospitality marketing.
• Enjoy creative freedom and career growth opportunities.

The role

• As a Night Receptionist / Night Auditor, you will play an essential role in maintaining smooth overnight operations, ensuring exceptional guest experiences, and handling key administrative tasks. This is a role for someone who thrives in a dynamic hospitality environment, has an eye for detail, and enjoys connecting with guests.

Qualifications

• A minimum of one year of experience in a hospitality or administrative role, preferably within the luxury hotel industry.
• Strong organizational and problem-solving skills with an eye for detail.
• Proficiency in basic accounting or hotel management systems.
• Excellent communication skills in English; additional languages are a plus.
• A warm, approachable personality with a genuine passion for guest service.

Key responsibilities

• Welcome and assist guests with late-night check-ins, inquiries, or requests to ensure a flawless experience.
• Perform nightly audits to reconcile accounts, process invoices, and prepare end-of-day financial reports.
• Ensure accurate updates to reservations and guest records.
• Maintain property security by conducting regular checks and addressing any safety concerns.
• Collaborate with the morning team to ensure a seamless handover and continuity of service.

Why join us?

• Join a supportive team in a collaborative and family-oriented environment.
• Work in a stunning location that offers inspiration and serenity.
• Be a part of a boutique hospitality brand that values innovation, quality, and personalized service.
• Gain opportunities for professional growth and skill enhancement.

Qualifications

• Minimum 4 years of experience as a CDP.
• Good knowledge of food preparation and kitchen operations.
• Able to maintain food quality and hygiene.
• Team player with a positive attitude.
• Willing to work shifts.